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http://dx.doi.org/10.14400/JDC.2022.20.2.063

Comparative Affordance Analysis of Smart Docents for Exhibits  

Park, Minhyuk (Graduate School of Information, Yonsei University)
Lee, Jungwoo (Graduate School of Information, Yonsei University)
Publication Information
Journal of Digital Convergence / v.20, no.2, 2022 , pp. 63-75 More about this Journal
Abstract
In this study, the smart docent interface provided at 25 exhibition halls at domestic and foreign were compared and analyzed based on affordance. Heuristic evaluation techniques were adopted, centered on a small number of experienced people, and six research participants were selected based on Jacob Nielsen's guidelines that five to eight people per set of research can achieve sufficient results. As a result of comparative analysis of affordance, smart docent used in the Oriental showed a higher average value than smart docent used in the Western, but a lower value for sensory affordance alone. In addition, the categories were subdivided to derive the affordance values for each country, and a singularity was found that the sensory affordance of smart docents used in the United States represents the highest value compared to other countries. In conclusion, this study was able to compare the four affordances of smart docents used in domestic and foreign exhibition halls while presenting directions for future behavioral improvement, which could provide practical implication for smart docent interface design and exhibition hall service strategies.
Keywords
Smart Docent; Exhibition; Affordance; User Interface; Mobile Application;
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Times Cited By KSCI : 8  (Citation Analysis)
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