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http://dx.doi.org/10.14400/JDC.2022.20.1.335

Communication Type, Emotional Labor, and Job Stress of Nurses in Small and Medium-sized Hospitals  

Park, Ji-Sun (Graduate School, Department of Nursing Science, Nambu University)
Park, Sung-Ju (Department of Nursing Science, Nambu University)
Publication Information
Journal of Digital Convergence / v.20, no.1, 2022 , pp. 335-341 More about this Journal
Abstract
This is a descriptive research study to confirm the relationship between communication types, emotional labor, and job stress of nurses in small and medium-sized hospitals and to identify factors affecting job stress. The study was conducted on 192 nurses randomly selected from small and medium-sized hospitals located in G Metropolitan City. A structured questionnaire was used as a research tool for measuring communication types, emotional labor, and job stress, and the data were collected from August 20 to September 10, 2019. The results of the study are as follows. The subject's communication type averaged 3.55±0.31 points, emotional labor 3.21±0.59 points, and job stress 3.44±0.52 points. Job stress showed a statistically significant negative correlation with friendly communication among the types of communication, and a statistically significant positive correlation with emotional labor. Factors affecting job stress included gender, total clinical experience, and emotional labor, showing an explanatory power of 28.0%. It is considered that an efficient management strategy for emotional labor is needed to reduce the job stress of nurses in the future.
Keywords
Informative Communication Style; Authoritative Communication Style; Affective Communication Style; Emotional Labor; Job Stress;
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