Browse > Article
http://dx.doi.org/10.14400/JDC.2021.19.9.271

A Study on the Factors Influencing the User Experience of Mobile Payment Services in China -Centered on people in their 20s and 30s-  

Du, Jian (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Publication Information
Journal of Digital Convergence / v.19, no.9, 2021 , pp. 271-276 More about this Journal
Abstract
This study is about finding factors affecting user experience in China's mobile payment. The recen development of 5G networks and the spread of phones provide the basis for the development of mobile payment, and the development of mobile payment is showing a rapid upward trend. Because of the simplicity and mobility, it is appealing to people, especially young people. Therefore, this study conducted a survey on mobile payment users in 20s and 30s and confirmed the factors affecting the user experience through regression analysis. Unlike previous studies on mobile payment technology, this study focused on user experience and identified factors affecting user experience, so it is expected to be helpful in the development of mobile payment in China.
Keywords
Mobile payment; User experience; Mobility; Usage scenarios; Perceived risk;
Citations & Related Records
연도 인용수 순위
  • Reference
1 J. Chuan & C. Lin. (2000). towards an Understanding of the Behavioral Intention to Use a Web Site [J]. International Journal of Information Management, 20(3), 197-208   DOI
2 M. Krueger. (2001). The future of m-payments:Business options and policy issues.
3 L. Y. Kong. (2019). On the development status and suggestions of mobile payment in my country[J].Market Observation,(2):83.
4 S. J. Lv & X. Zhao. (2019). Analysis of the development status and countermeasures of mobile payment in the Internet era[J].National Circulation Economy,(3):15-16.
5 Alben, L. (1996). Quality of Experience[J],Interactions.
6 User experience. Wikipedia. https://en.wikipedia.org/wiki/User_experience#cite_note-1
7 User Experience-OurDefinition, (2009). http://www.nngroup.com/about/userexperience.html
8 Russell, J. (1980). A circumplex model of affect [J]. Journal of Personality and Social Psychology, 39(2), 1161-1178.   DOI
9 V. Roto & R. Mika. (2013). User experience elements and brand promise [J]. NOKIA research center, 13(2): 21-32.
10 C. S. Kim. (2010). Mirsobit Mirusmonov, In Lee. An empirical examination of factors influencing the intentionto use mobile payment. Computers in Human Behavior 26 310-322.   DOI
11 J. Jacoby & B. L. Kaplan. (1974). Components of perceived risk in product purchase: a cross-validation. Journal of Applied Psychology, 59(3), 287-291   DOI
12 T. Dahlberg, N. Mallat, J. Ondrus & A. Zmijewska. (2008). Past, present and future of mobile payments research:A literature review. Electronic Commerce Research and Applications 7, 165-181.   DOI
13 V. Venkatesh, M. G. Morris, G. B. Davis & F. D. Davis. (2003). User acceptance of information technology: Toward a unified view. MIS QUART, 27 (3): 425-478 SEP.   DOI
14 L. R. Oliver. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 460-469
15 China Mobile Payment Market Research Report(2019)https://www.iimedia.cn/c1020/69519.html
16 The 47th China Statistical Report on Internet Development (2021) http://www.cnnic.net.cn/hlwfzyj/hlwxzbg/hlwtjbg/202102/P020210203334633480104.pdf