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http://dx.doi.org/10.14400/JDC.2021.19.7.079

Exploring Social Issues of On-demand Delivery Platform Participants  

Park, Soo Kyung (Graduate School of Information, Yonsei University)
Lee, Hyeon June (Graduate School of Information, Yonsei University)
Lee, Bong Gyou (Graduate School of Information, Yonsei University)
Publication Information
Journal of Digital Convergence / v.19, no.7, 2021 , pp. 79-85 More about this Journal
Abstract
After COVID-19, the number of individuals participating in delivery platforms has increased. They are using the participation of the delivery platform as a means of creating a new source of income as well as a means of sports and hobbies. This phenomenon is related to a social phenomenon called 'N-jober'. However, there are still few studies examining this phenomenon. Therefore, this study intends to examine the phenomenon of individual participation in delivery platforms and their issues. Text mining was performed on news data from January 2019, when COVID-19 started. As a result, social issues related to the increase in individual participation in delivery platforms were derived into 5 topics(Introduction to the Phenomenon, Characteristics of Participants, Participant's Income and Fees, Characteristics as a Job, Concern about Potential Risks). This study has significance in that it expanded the perspective of academic discussion on delivery platform business to individual participants.
Keywords
Delivery Platform; Platform Business; Gig Economy; Text Mining; Topic Modeling;
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