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http://dx.doi.org/10.14400/JDC.2021.19.7.313

A Study on User Experience of the Security in Online Trading of used goods -Focused on Danggeun Market and Bungae Jangter-  

Park, Ga-Young (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Publication Information
Journal of Digital Convergence / v.19, no.7, 2021 , pp. 313-318 More about this Journal
Abstract
The purpose is to measure user experience in security-related services, focusing on Danggeun Market and Bungae Jangter, which are representative services in Korea among online trading of used goods. Using mobile applications, qualitative and quantitative research by conducting task experiments and surveys and in-depth interviews. As a result of the study, active interfaces are needed to make it easier for users to recognize safety and security services within current used trading platforms, a secure settlement method that benefits sellers, and services being provided to enhance security also need to consider graphical elements. This study is expected to help the continued development of safe used trading platforms considering security aspects on C2C-type platforms where buyers become sellers.
Keywords
User Experience; Used Trading; Security; Application; Online Platform;
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