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http://dx.doi.org/10.14400/JDC.2021.19.7.263

Convergence Influence of Ego-resiliency, Organizational Loyalty and Organizational Commitment on Emotional Intelligence among Hospital Administrative Staffs  

Kim, Seung-Hee (Dept. of Health Administration, Vision University of Jeonju)
Bae, Sang-Yun (Dept. of Health Administration, Vision University of Jeonju)
Publication Information
Journal of Digital Convergence / v.19, no.7, 2021 , pp. 263-269 More about this Journal
Abstract
It is necessary to investigate the relationship between ego-resiliency, organizational loyalty, organizational commitment, and emotional intelligence of hospital administrative staff and the effect of these factors on emotional intelligence. Therefore, this study investigated the relationship between these factors and emotional intelligence and identified the convergence effect on emotional intelligence in hospital administrative staff. The subjects of the survey were randomly selected 212 administration staffs at 19 hospitals selected from the J area. The data collection was conducted for about a month from May 1 to 31, 2019. The form of the questionnaire used structured anonymous self-administered responses. Emotional intelligence showed a positive correlation between ego-resiliency, organizational loyalty, and organizational commitment. According to the analysis, efforts to enhance ego-resiliency, organizational loyalty, and organizational commitment are needed to increase the emotional intelligence of hospital administration staffs. The findings may be used as basic materials for hospital job management and industrial health education that will raise the emotional intelligence of hospital administration staffs. Future research needs to investigate additional factors related to emotional intelligence and various emotional factors of hospital administrative staff.
Keywords
Hospital administrative staff; Ego-resiliency; Organizational loyalty; Organizational commitment; Convergence; Emotional intelligence;
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