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http://dx.doi.org/10.14400/JDC.2021.19.7.147

Security and Trust on Non-Contact Financial Transaction  

John, Yong-Jean (Woosuk University)
Publication Information
Journal of Digital Convergence / v.19, no.7, 2021 , pp. 147-154 More about this Journal
Abstract
The pandemic age came to us after the COVID19 broke out in the early of 2020, which resulted in many changes in our everyday life. One of the changes is non-contact transactions in economic activities, especially contact-free financial transactions are ever-increasing activities in the pandemic age. In non-contact financial transactions, security and trust are important issues that users are concerned about the most. So the paper examines how security and trust have effects on the attitudes of bank customers who use mobile banking applications on their smartphones. The study conducted factor ananlysis to extract research constructs using survey data gathered during Nobember of 2020 through February of 2021 across the nation. After extracting the constructs, the study checked validity, sampling adequacy, and internal reliability with KMO, Bartlett's test, and Crombach Alpha respectively. To make sure the purpose of the study, I do regression analysis. All factors of attitude had impacts on willingness on both of transactions and purchasing financial products. The results could give guidelines banks which want to attract more customers in open-banking environment through ever-more secure and trusty mobile banking application.
Keywords
Mobile Banking; Security; Trust; Attitude; Intention to Use; Non-contact; Banking Strategy;
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