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http://dx.doi.org/10.14400/JDC.2021.19.6.185

A Study on the Employees' Silence Influencing on Creativity and Innovation Behavior: Focusing on Moderating Effect of Resilience  

Lee, Byeong Jin (Department of Business Administration, Kumoh National Institute of Technology)
Jang, Eun Hye (Department of Business Administration, Kumoh National Institute of Technology)
Lee, Kwang Hee (Department of Business Administration, Kumoh National Institute of Technology)
Publication Information
Journal of Digital Convergence / v.19, no.6, 2021 , pp. 185-198 More about this Journal
Abstract
This study is a study to examine and verify the importance of human resources among the various factors that modern companies need to consider in order to cope with the changing environment. As independent variables, acquiescent and defensive silence were composed of the motives felt by members, and creativity and innovation behavior were set as the outcome variables. Through this research, first, the importance of communication between the members of the organization and the manager is investigated, and it is intended to be managed efficiently. Secondly, we would like to confirm the modulating effect of resilience in the relationship between them, and to find out the importance of psychological recovery of members. In the end, this aims to talk about the importance of psychological management and recovery of members in managing human resources. As a result, acquiescent silence negatively affects creativity and innovation behavior, and defensive silence positively affects creativity and innovation behavior. In addition, in the case of the moderating effect of resilience, there was no significant relationship in both defensive silence, creativity, and innovation behavior, and in the case of acquiescent silence, only innovation behavior was found to be significant. This is the result of the combination of the unique characteristics of resilience and the difference in the disposition of the members who choose resignation silence and defensive silence.
Keywords
Acquiescent Silence; Defensive Silence; Creativity; Innovation Behavior; Resilience;
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