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http://dx.doi.org/10.14400/JDC.2021.19.5.127

The Effect of Service Quality of Social Welfare Facilities on Facility Reuse: Focusing of Multi-Parallel Triple Mediation Effect of Facility Image, User Loyalty, and Facility Satisfaction  

Yun, Il-Hyun (Dept., School of Social Work, Gwangju University)
Publication Information
Journal of Digital Convergence / v.19, no.5, 2021 , pp. 127-133 More about this Journal
Abstract
This study studies the effect of social welfare service quality on facility reuse for users of social welfare facilities. The purpose of this study is to study the effect of the parallel triple mediation effect of facility image user loyalty and facility satisfaction. To this end 219 users of social welfare facilities were analyzed using SPSS 23.0 for Windows and Process macro. As a result, first the variables of service quality facility image user loyalty facility satisfaction and facility reuse all formed significant positive relationships. Second facility image user loyalty and facility satisfaction had multiple mediating effects. This study presented a new model using multivariate in response to social welfare facilities in pandemic situations.
Keywords
Convergence service quality facility image user loyalty facility satisfaction facility reuse;
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