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http://dx.doi.org/10.14400/JDC.2021.19.1.117

Relationship between the quality of employee enthusiasm and relationship with organizational support of hospitality industry employees  

Seo, Gyeong-Do (Dept. of Hotel food service culinary arts, Gwangju University)
Publication Information
Journal of Digital Convergence / v.19, no.1, 2021 , pp. 117-124 More about this Journal
Abstract
This study seeks to understand the inter-relationship between employee enthusiasm, trust, immersion and satisfaction of employees working at a hospitality company based in Gwangju Metropolitan City. The purpose of this study is to examine the human resources management of workers in the hospitality industry by grasping the current situation of employees working in the service enterprise. As a result, corporate organizational support in the hospitality industry has a significant impact on the enthusiasm of employees. The enthusiasm of the employee is shown to be trusting, immersing, and satisfying in the work of the employee in the hospitality company, which can be seen as an organization, showing that the employee's passion plays a positive role in trust, immersion and satisfaction. As the employee's enthusiasm is reflected in the quality of the service product as a result, it can be regarded as the quality of the relationship that the employee is responsible for or positive feelings about the company in which he or she is in charge. Personnel management measures are required to strengthen pride and desire to achieve work so that employees can exercise their passion to feel trust, immersion, and satisfaction in their businesses and work. Therefore, it is necessary to provide tangible and intangible organizational support and introduce and implement personnel-related programs to enhance work pride and desire to achieve.
Keywords
Organizational support; Passion; Service quality; Trust; Immersion;
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