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http://dx.doi.org/10.14400/JDC.2021.19.11.085

A Study on the Factors Affecting the Intention of Continuous Use of Intelligent Government Administrative Services  

Lee, Se-Ho (ROK Army H.Q.)
Han, Seung-jo (Agency for Defense Development)
Park, Kyung-Hye (School of Business, Chungnam National University)
Publication Information
Journal of Digital Convergence / v.19, no.11, 2021 , pp. 85-93 More about this Journal
Abstract
The government is pursuing plans to create new e-government services. In terms of improving business procedures, dBrain (finance), e-people (personnel), and Onnara (electronic payment and business management) have achieved considerable results, and are currently making efforts to improve existing administrative services using newly emerged ICT. Among them, this paper attempted to study whether self-learning-based intelligent administrative services are efficient in the work process of public officials promoting actual work and affect their continued use. Based on individual perceptions and attitudes toward advanced ICTs such as AI, big data, and blockchain, public officials' influences on administrative services were identified and verified using UTAUT variables. They believe that the establishment and introduction of innovative administrative services can be used more efficiently, and they have high expectations for the use and provision of services as ICT develops. In the future, a model will be also applied to citizens
Keywords
e-Government; Government Administrative Service; Intelligent Service; Intention to Continuous Use; UTAUT Model;
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Times Cited By KSCI : 1  (Citation Analysis)
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