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http://dx.doi.org/10.14400/JDC.2021.19.11.053

The Role of Digital Literacy and IS Success Factors Influencing on Distance Learners' Satisfaction and Continuance  

Kim, Yong-Young (Department of Business Administration, Konkuk University)
Joo, Yeon-Woo (Department of Educational Technology, Hanyang University)
Park, Hye-Jin (Center for Teaching and Learning, Konkuk University)
Publication Information
Journal of Digital Convergence / v.19, no.11, 2021 , pp. 53-62 More about this Journal
Abstract
Distance learning (DL) has become a major issue in the educational field with the spread of COVID-19. In order to enhance the satisfaction of DL learners, efforts to cultivate learners' competencies, as well as investment to build IT infrastructure, and activities to support high-quality content provision should be comprehensively considered. Based on a survey of 221 college students, this study verified that digital literacy (knowledge, skill, and mind) and information systems success factors (system, information, and service quality) all positively affect DL satisfaction, in turn, which positively influences on DL continuance. This study is meaningful in that it comprehensively considered learner's ability and IT infrastructure and analyzed the effect on the satisfaction and intention of continuous use of DL. In the future, it is necessary to expand the target of not only college students but also elementary and secondary students and instructors, and to further consider interaction, which is a major factor in the distance learning process.
Keywords
Distance Learning; Digital Literacy; IS Success Model; User Satisfaction; Continuance;
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