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http://dx.doi.org/10.14400/JDC.2020.18.6.225

Impact of quality management system process implementation on differentiated competitive advantage and management performance: the moderating effect of company size  

Jeong, Heon Bae (Department of Business Administration and Economics, Chung-Ang University)
Lee, Hyun-Woo (Entrepreneurship, Graduate School of Chung-Ang University)
Publication Information
Journal of Digital Convergence / v.18, no.6, 2020 , pp. 225-235 More about this Journal
Abstract
The purpose of this study is to identify the effect of the start-ups' quality management system implementation on differentiated competitive advantage and management performance, and to verify the effect of the moderating effect of company size between the quality management system implementation and differentiated competitive advantage. A questionnaire was conducted for start-ups and 259 samples were analyzed using SmartPLS 2.0. First, it was found that leadership, planning, support, operation, performance evaluation, and improvement have a positive effect on differentiated competitive advantage, and contexts of organization does not have a positive effect. Second, differentiated competitive advantage has a positive effect on financial and non-financial performance. Third, company size has a moderating effect in the relationship between leadership, support, operation, improvement and competitive advantage. The results of the study can be interpreted that the quality management system improves the quality of start-ups and has a positive effect on management performance. In addition, it implies that the organizational situation and the size of the company should be considered when implementing the quality management system.
Keywords
Start-ups; quality management system; ISO 9001; differentiated competitive advantage; management performance;
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