Browse > Article
http://dx.doi.org/10.14400/JDC.2020.18.5.197

An effect on Employees' Turnover intention of Hospital Social Responsibility  

Cho, Young-bohk (Dept. of Business Admininstration, Pusan National University)
Kang, Hye-rim (Dept. of Business Admininstration, Pusan National University)
Publication Information
Journal of Digital Convergence / v.18, no.5, 2020 , pp. 197-203 More about this Journal
Abstract
Based on the previous research that the social responsibility of a for-profit company has a positive effect on the decrease in turnover intention, we examine the effect of CSR of a non-profit organization, hospital, on the turnover intention of members of the organization. We collected data through questionnaire surveys for medical institution workers, and conducted exploratory factor analysis and confirmatory factor analysis using this data. The analysis showed that HSR had a significant effect on organizational trust, and that hospital members' organizational trust had a negative impact on turnover. In conclusion, HSR Had a significant effect on the turnover. Therefore, medical institution managers have to recognize the effect of HSR on decreasing the turnover and carry out HSR for effective management. By identifying the impacts of hospital social responsibility activities that reduce the intention of employees to turn over, it is possible to contribute to the efficient operation of medical institutions, As a future research task, it is necessary to increase the generality of research by broadening the distribution of members.
Keywords
CSR; HSR; Turnover intention; Organizational trust; Non-profit enterprise;
Citations & Related Records
연도 인용수 순위
  • Reference
1 J. H. Choi. (2011). A Study on the Effect of Employees' Perception of Corporate Social Responsibility on Organizational Effectiveness: Focusing on the moderating effect of individualism-collectivism. Ajou University Graduate School of Business Master's Thesis.
2 Iverson, R. D.(1992). Employee Intent to Stay : An Empirical Test of a Revision of the Price and Mueller Model. Unpublished Doctoral Dissertation, University of Iowa City, USA
3 Y.M Kim and S.C Lee (2004), "Public interest-linked marketing utilization plan of pro sprots," Korean Journal of Physical Education, 43(2), 247-261.
4 S. H. Ahn & H. J. Jeong. (2013). A Study on the Determinants of Organizational Trust Affecting Organizational Trust of Hospital Workers, Journal of Health and Medical Industry, 7(2), 113-124.
5 J. H. Kim. (2009), "Structural relationship between social responsibility, organizational trust and organizational performance of hotel companies," Sejong University doctoral dissertation
6 Y. M Jeong & M. H Lee. (2014). The impact of travel industry social responsibility (CSR) on organizational trust and organizational commitment. Tourism Management Research, 18, 253-275.
7 Sonnenberg, F. (1994), "Ethics: Trust Me…Trust Me Not", Journal of Business Strategy, Vol. 15 No. 1, pp. 14-16   DOI
8 K. W. Kim. (2011). The Effect of Hotel Corporate Social Responsibility (CSR) Activities on Employees' Turnover Intentions. Kyunggi University doctoral dissertation.
9 S. S. Kim. (2013). A study on the relationship between job stress, job exhaustion, organizational loyalty and turnover intention of family restaurant employees. Catering Management Research, 16 (6), 71-90.
10 Brammer, S., A. Millington & B. Rayto(2007), "The contribution of corporate social responsibility to organizational commitment," The International Journal of Human Resource Management, 18(10), 1701-1719.   DOI
11 ISO(International Organization for Standardization), 2005, ISO 26000, Available at http://www.iso.org.
12 Carroll, A. B.. A three-dimensional conceptual model of corporate performance. Academy of Management. The Academy of Management Review 1979;4(4):497-505.   DOI
13 ISO(International Organization for Standardization), 2010, ISO 26000, Available at http://www.iso.org.
14 Branda, C., Rego, G., Duarte, I., Nunes, R.(2013), Social Responsibility: A New Paradigm of Hospital Governance, Health Care Analysis, Vol.21;390-402.   DOI
15 Gharaee, H., Bahrami, M. A., Rejaliyan, F., Atashbahar, O. B., Homayouni, A., Ataollahi, F., Jamali, E.(2013), Corporate Social Responsibility of Hospitals: The Effect of Emotional Intelligence, Middle-East Journal of Scientific Research, Vol.17(7);842-847.
16 Macuda, M.(2016), Corporate Social Responsibility: A New Trend in Hospital Accounting?, Stud Ekon Zeszty Nauk Uniw Ekon w Katowicach, Vol.284;76-86
17 O'Malley, M. (1999), Creating commitment: How to attract and retain talented employees by buliding relationships that last, New York: John Wiley & Sons.
18 C. G. Yoo. (2015). The effect of CSR and internal service quality on internal customer satisfaction and turnover intention: The moderating effect of corporate ethics education.. Tourism Management Research, 19(4), 1-20.   DOI
19 FarreIl, D. & Rusbult, C. E.(1981). Exchange Variables as Predictors of Job Satisfaction, Job Commitment and Turnover: The Impact of Rewards, Costs, Alternatives and Investments. Organizational Behaviorand Human Performance, 27, 78-95.
20 Fishbein, M., &Ajen, I.(1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research,Reading,MA: Addison-Wesely.
21 Knight, J.(2001), Social norms and the rule of law: Fostering trust in a socially diverse society, In K. S. Cook (Eds.), Trust in society, 354-373, New York : Russell Sage Foundation.