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http://dx.doi.org/10.14400/JDC.2020.18.4.023

A Study on the Relationship between Workplace Learning and Service Quality of Small-Enterprise: Mediating Effect of Job Satisfaction  

Choi, Jeong-Hee (Division of Business Consulting, Daejeon University)
Hyun, Byungl-Hwan (Division of Business Consulting, Daejeon University)
Publication Information
Journal of Digital Convergence / v.18, no.4, 2020 , pp. 23-35 More about this Journal
Abstract
This study is based on prior research cases on workplace learning, which had a significant impact on corporate research. To improve problem solving and supplementing ability by keeping the opportunity to participate in workplace learning for the weak small business owners and to strengthen opportunities for practical growth, and to propose education, policy and institutional windowing. Therefore, to establish the relationship between small business owners' workplace learning, job satisfaction, and service quality, a research hypothesis was set in the background of prior research and empirical analysis was conducted. The results from 203 questionnaires were analyzed with SPSS 18.0 program. As an analytical result, first, workplace learning had a partial positive (+) impact on job satisfaction. Second, workplace learning had a partial positive (+) impact on service quality. Third, in the relationship between workplace learning and service quality, job satisfaction played a full mediating role. From this, it was found that formal learning, the subfactor of workplace learning did not have an impact on job satisfaction and service quality, as subtitle of educational environment including offsite training and self education, systematization, and structuralization depending on the poor environment of small enterprises. Therefore, it was found that small enterprises' poor environment was revealed from the managerial, economic and social perspectives and to compensate such defect, educational, policy, and institutional strategies to strengthen the opportunity for growth and development of small enterprises can be suggested to the governmental agencies or local governments. Despite the significant results of this study, there may be limitations. Therefore, further studies should be conducted in various fields with various samples in the future, and further studies should be conducted in academic and practical relationships that can improve the service quality and management performance.
Keywords
workplace learning; job satisfaction; service quality;
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Times Cited By KSCI : 11  (Citation Analysis)
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