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http://dx.doi.org/10.14400/JDC.2020.18.2.439

A study on User Experience for Home Appliances Experience Service Design  

Shim, Soo-Yeon (Smart Design Engineering, HongIk University, International Design School for Advanced Studies)
Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Publication Information
Journal of Digital Convergence / v.18, no.2, 2020 , pp. 439-445 More about this Journal
Abstract
This is a user experience study of factors that should be considered in designing home appliances experience service. Untact services are emerging, but the development of home appliances sector is in early stage. Based on the six factors of Stephen P. Anderson's Creating Pleasurable Interface Model, this study conducted surveys, 1:1 in-depth interviews, and participation observations to measure and analyze user experience. In this study, I compared 4060s and 2030s's user experience in that the untact services raise the digital alienation among middle-senior-aged. As a result, there were significant differences between the two, including the opposite satisfaction in terms of reliable, usable and pleasurable factors. I hope that this study will be of strategic help in designing future home appliance experience services.
Keywords
User Experience; Service Design; Untact; Product Experience; Generation Comparison;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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