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http://dx.doi.org/10.14400/JDC.2020.18.10.163

The Effect of Management Consulting Service Characteristics on Business Performance through Absorption Capacity and Innovation Willingness of SMEs  

Park, Jun-Hyun (Department of Management Consulting, Daejeon University)
Seo, Young-Wook (Department of Management Consulting, Daejeon University)
Publication Information
Journal of Digital Convergence / v.18, no.10, 2020 , pp. 163-173 More about this Journal
Abstract
This study examinined the casual relationship between consulting service characteristics and management performance based on absorption capacity and innovative willingness in order to find out the factors of effective consulting In an age of infinite competition. 131 questionnaires were used to test 8 hypotheses using SPSS 22.0 and SmartPLS(3.3.2). Results are as follows: expertise and consultant knowledge among consulting service characteristics had a significant positive impact on management performance through the company's absorption capacity and innovative willingness. However, the consultant's attitude had no significant effect. This study suggests the necessary of factors that can enhance the consulting effectiveness. We would like to consider and analyze the psychological variables that can enhance the various attributes and management performance of consulting in future research.
Keywords
Small and Medium-sized Enterprises; Consulting Service Characteristics; Absorption Capacity; Innovative Willingness; Business Performance;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
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