Browse > Article
http://dx.doi.org/10.14400/JDC.2019.17.8.393

Comparative Analysis of User Experience with Delivery Applications -Focused on BaeMin, Yogiyo, Baedaltong-  

Ko, Eun-Sung (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Publication Information
Journal of Digital Convergence / v.17, no.8, 2019 , pp. 393-399 More about this Journal
Abstract
This study is to compare and analyze three leading delivery applications in Korea. As using of mobile Phone increases, the frequency of delivery applications is increasing. Nevertheless, there are still problems in usabilities. So the usability of three Applications were analyzed through an in-depth interview. Factors affecting user experience's satisfaction were identified through a 7-point scale based on Honeycomb, and the results were similar with in-depth interview, indicating what and why users overwhelmingly preferred delivery applications. This study is intended to enhance usability of all applications by analyzing the user experience of delivery applications, deriving the strengths of each vendor, applying them to all applications, and further applying the new technological ideas gained from interviews.
Keywords
User Experience; Mobile; Delivery Application; In-depth interview; Honeycomb;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Newsis. (2019). "Can't do it without a delivery app" Franchise is also competing for delivery apps. Newsis. http://www.newsis.com/view/?id=NISX20190410_0000615998&cID=13001&pID=13000
2 H. S. Lee. (2019). The 'Changing Delivery Market' Viewed by Infographic Theoutsourcingtimes. http://www.outsourcing.co.kr/news/articleView.html?idxno=84476
3 S. H. Kim. (2019). Mobile Application Assessment (12) Delivery App #1 in customer attraction and content 'BaeMin' Jmagazine. http://jmagazine.joins.com/economist/view/325241
4 P. K. Han, J. S. Park, B. H. Jun & B. G. Kang. (2010). A Study on the Factors of Mobile Applications Adoption. Journal of Information Technology Services, 9(3), 65-82.
5 S. J. Choi. (2019). South Korea ranks No. 1 in the world in smartphone possession. Sisaweek. http://www.sisaweek.com/news/articleView.html?idxno=118211
6 Statista. (2019). Number of apps available in leading app stores as of 1st quarter. Statista. https://www.statista.com/statistics/276623/number-of-apps-available-in-leading-app-stores/
7 S. S. Kim, K. S. Han, B. S. Kim, S. K. Park & S. K. Ahn. (2011). An Empirical Study on User's Intention to Use Mobile Applications. Journal of Advanced Information Technology and Convergence, 9(8), 213-228.
8 S. B. Cho. (2013). This is UX Design. Paju-si : Wikibooks.
9 N. J. S. Hendrik & H. Paul. (2007) Product Experience. San Diego : Elsevier
10 K. O Lee. (2017). A Study on the User Experience-driven Design Identity Framework - Focus on the Kitchen Appliance - Doctor dissertation, Hong-Ik University, Seoul.
11 Y. B. Oh. (2018). A Study on the Correlation between Visual and Cognitive Attributes In user experience. - focused on mobile simulation game- Master dissertation, Chung-Ang University, Seoul.
12 S. Y. Joo & S. I. Kim. (2019). A study on factors affecting user experience in Korean independent bookstores. Journal of Digital Convergence, 17(3), 371-377. DOI : 10.14400/JDC.2018   DOI
13 K. Gowtham. (2018). Swiggy food order & delivery app-a heuristic evaluation case study UX Review https://uxdesign.cc/swiggy-food-order-delivery-appa- heuristic-evaluation-case-study-435b3aa8022d
14 Y. J. Lee & J. Y. Lee. (2016). A Study on the Usability Evaluation of the Mobile Application for Seoul Public Transportation Information. Journal of the Korean society for information management, 33(3), 225-244.   DOI
15 H. M. Lee & S. I. Kim. (2014). Comparative Study on the usability of mobile intelligent personal assistance service based on voice recognition technology - Focused on 'Samsung S Voice' and 'Apple Siri'. Journal of Digital Convergence, 14(1), 231-240.
16 S. H. Jang & S. I. Kim. (2014). Evaluation study about the utilization of applications which provide closed-type social network service - Focusing on 'Naver Band' and 'Kakao Group'. Journal of Digital Convergence, 14(1), 377-386.
17 H. K. Chung. (2015). Study on the Usability Test for Mobile Applications - Focused on Delivery Applications -Journal of The Korean Society of Illustration Research, 45, 5-14.
18 S. H. Yoon & S. I. Kim. (2015). Evaluation of Usability for Mobile Streaming Application - Mainly with Analysis on 'Youtube' and 'Youku' - Journal of Digital Convergence, 15(3), 705-713.
19 H. K. Chung. (2015). Study on the Usability Test for Mobile Applications - Focused on Delivery Applications -Journal of The Korean Society of Illustration Research, 45, 5-14.
20 K. M. Kwon, A. R. Kim & S. I. Kim. (2014). The Activation Methods of Mobile Service through Usability Testing - Focus on Comparison Mobile Application YES24 and KYOBO Bookstores Journal of Digital Convergence, 14(3), 391-399.   DOI
21 T. Yang, E. K. Kweon & S. M. Chai. (2018). Research on Usability of Mobile Food Delivery Application -Focusing on Korean Application and Chinese Application- Information systems review, 20(1), 1-16.   DOI