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http://dx.doi.org/10.14400/JDC.2019.17.6.327

A Study on the User Experience of Instant Messaging Services in Elementary School -Focused on Kakao Talk application-  

Lee, Jong-won (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Publication Information
Journal of Digital Convergence / v.17, no.6, 2019 , pp. 327-333 More about this Journal
Abstract
The purpose of this study is to suggest areas for improvement of KakaoTalk. KakaoTalk is used by everyone in Korea, and even elementary school students have been using it a lot recently. Therefore, to help parents feel safe about their children using KakaoTalk, and to ensure that children are not worried about their parents when using them, I would like to examine each user's experience to pinpoint the problem. As a method of study, a survey and interview was conducted on eight parents and eight children using KakaoTalk. Through this, the parents could not trust KakaoTalk in terms of reliability when they saw their children using KakaoTalk. Based on this research, we hope to improve KakaoTalk through further research so that parents and children can use Kakao Talk safely.
Keywords
KakaoTalk; User Experience; Honeycomb Model; Smartphone Messenger; Elementary School Student; Universal Design;
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