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http://dx.doi.org/10.14400/JDC.2019.17.3.281

The effects of Emotional Labor, Resilience, and Nursing Work Environment on Turnover Intentions of Comprehensive Nursing Care Medical Service Nurses  

Jung, Jin-Young (Gunsan Medical Center)
Park, Min-Jeong (Dept. of Nursing, Kunsan National University)
Publication Information
Journal of Digital Convergence / v.17, no.3, 2019 , pp. 281-290 More about this Journal
Abstract
The purpose of this study was to examine the effect of emotional labor, resilience, nursing work environment on turnover intentions of comprehensive nursing care medical service ward nurses. The data were collected from 186 subjects using a structured self-report questionnaires and analyzed using SPSS WIN Version 22.0. The mean score of emotional labor, resilience, nursing work environment, and turnover intentions were 3.66, 3.52, 2.62, and 3.82. Turnover intentions had significant correlation with emotional labor, resilience and nursing work environment. The influencing factors on turnover intentions were sex, emotional labor, resilience and nursing work environment of comprehensive nursing care medical service ward nurses. These result indicates that in order to reduce the turnover intentions of comprehensive nursing care medical service ward nurses, it is necessary to develop and apply an intervention programs considering sex, emotional labor, resilience, and nursing work environment.
Keywords
Comprehensive nursing care medical service ward; Emotional labor; Resilience; Nursing work environment; Turnover intention;
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