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http://dx.doi.org/10.14400/JDC.2019.17.2.389

Service Design Guideline for Maker Space  

Kwak, Sojung (Department of Game Contents, Kimpo University)
Baek, Yuncheol (Department of Computer Science, Sangmyung University)
Kwon, Jieun (Department of Intelligent Engineering Informatics for Human, Sangmyung University)
Publication Information
Journal of Digital Convergence / v.17, no.2, 2019 , pp. 389-397 More about this Journal
Abstract
The purpose of this study is to present guidelines for service design for efficient operation of Maker Space due to the proliferation of Maker Movement. First, we investigate the literature survey and prior research on the definition and status of Maker space. Second, we performed video ethnography, participant observation and in-depth interview on maker space service by qualitative survey method. Third, we analyze the surveyed contents and present guidelines such as Persona or Blueprint for maker space. We classify Maker space into general lab and professional lab, derive Persona from each Maker space, and establish Blueprint to provide guidelines for design and operation. It is expected that the Maker space service design presented in this study can be used as a guideline to help the service improvement of the existing Maker space and the planning, design and operation of the new Maker space.
Keywords
Maker; Maker Space; Maker Culture Movement; Service Design; Persona; Blue Print;
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