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http://dx.doi.org/10.14400/JDC.2019.17.11.517

Chatbot UX in a Mobile Environment  

Lee, Young-Ju (Dept of Multimedia, Chungwoon University)
Publication Information
Journal of Digital Convergence / v.17, no.11, 2019 , pp. 517-522 More about this Journal
Abstract
In many businesses, chatbots enhance the user experience by providing the most immediate and direct feedback to user questions. The area of use of chatbots is growing. In this study, the three types of chatbot definition, command method, function, and platform are classified according to their distinct factors. In the process, the functional delimiter element is necessary for the Chatbot UX, which is a key technical element of the functional part of pattern recognition, natural language processing, semantic web, text mining, and context-aware computing. However, the limitations at this stage were also known. Based on this, we analyzed the chatbot's UX elements for Facebook, Skype, Telegram, and Google Assistant for a better user experience. Basic UI elements such as cards, quick response, command, and application of persistent menus are needed as user experience elements.
Keywords
Chatbot; Conversational UI; Menu Driven; Natural Language Processing; User Experience;
Citations & Related Records
Times Cited By KSCI : 11  (Citation Analysis)
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