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http://dx.doi.org/10.14400/JDC.2018.16.9.421

Usability Evaluation for Simple Payment Service Based on Mobile Application -Focused on Shinhan and Samsung-  

Lee, Kyung-Joo (Dept. of Digital Media Design, HongIk University, International Design School for Advanced Studies)
Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
Publication Information
Journal of Digital Convergence / v.16, no.9, 2018 , pp. 421-426 More about this Journal
Abstract
This study is meant to derive what is needed to enhance the convenience and satisfaction of users of mobile credit card applications. For the first step, the current status of simple payment service using application has been identified and in-depth interview by reorganizing Peter Morvile's Honeycomb model into the five usage principle based on the main function of the application card. As a result, it was found that users prefer personalized services that fulfill the purpose and key functions of the app card and take into account their consumption patterns rather than too many additional functions. Based on this study, it is expected that it would help card companies increase their experience with app card users and strengthen their platforms.
Keywords
Platforms; Fintech; App card; Simple payment; Usability Test;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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