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http://dx.doi.org/10.14400/JDC.2018.16.8.311

A Study on the Influence of Healthcare on Coustomer Satisfaction and Revisit  

Kim, Min-Hee (Dept. of Cosmetology, Graduate School of Engineering, Konkuk University)
You, Seon-Hee (Dept. of Skincare, Dongnam Health University)
Li, Shun-Hua (Dept. of Education Theory of Cosmetology, Graduate School of Education, Konkuk University)
Publication Information
Journal of Digital Convergence / v.16, no.8, 2018 , pp. 311-320 More about this Journal
Abstract
In this study, we conducted a survey on the 20 - to 30-year-olds woman and men in a total of 291 questionnaires to analyze the impact on the level of customer satisfaction and revisit the factors of service quality and hospital selection. Analysis result, found that there was a correlation between the quality of service, customer satisfaction, and factors of re-intervient inquiry when selecting hospitals. In particular, it was found that hospital expenses and hospital map were affected by customer satisfaction and re-investigation companies, and the quality of the service after treatment had the greatest impact on other variables. As such, these results are considered to be of overall concern to the physician's ability to perform the procedure as well as to the service of the staff. Various follow-up studies are needed depending on the region.
Keywords
Customer Satisfaction; Cosmetic Surgery; Hospital Selection; Hospital Cosmetic Service; Revisit;
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Times Cited By KSCI : 4  (Citation Analysis)
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