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http://dx.doi.org/10.14400/JDC.2018.16.5.329

Comparison of Psychiatric and Clinical Nurses on Emotional Intelligence, Facilitative communication ability and Communication Conflicts  

Oh, Eun-Jung (Dept. of Nursing, Wonkwang Health Science University)
Choi, Hye-Kyung (Dept. of Nursing, College of Medicine, Wonkwang University)
Publication Information
Journal of Digital Convergence / v.16, no.5, 2018 , pp. 329-340 More about this Journal
Abstract
The purpose of this study was to compare emotional intelligence, facilitative communication ability and communication conflict among psychiatric nurse and clinical nurse to improve nurse's emotional intelligence and facilitative communication ability in each clinical field, it was attempted to provide basic data to search for alternatives to reduce communication conflict. Data were analyzed using ANCOVA with SPSS/WIN 20. Finally, emotional intelligence, facilitative communication ability and communication conflicts in clinical nurses higher than psychiatric nurses. These results indicate that need to develope a variety of clinical programs to promote facilitative communication ability and to enhance emotional intelligence of psychiatric nurses and to reduce communication conflicts of clinical nurses.
Keywords
Emotional intelligence; Facilitative communication ability; Communication conflicts; Psychiatric Nurse; Clinical nurse;
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