Browse > Article
http://dx.doi.org/10.14400/JDC.2018.16.5.317

The Influence of Emotional Labor of General Hospital Nurses on Turnover Intention: Mediating Effect of Nursing Organizational Culture  

Oh, Keum-Ja (Gwangju Christian Hospital)
Kim, Eun-Young (Dept. of Nursing, Gwangju University)
Publication Information
Journal of Digital Convergence / v.16, no.5, 2018 , pp. 317-327 More about this Journal
Abstract
The purpose of this study is to understand the mediating effect of nursing organization culture in the process of emotional labor of nurses to turnover intention. The subjects were 363 nurses working at general hospitals at G city and analyzed using SPSS 21.0 from October 17, 2017 to October 31, 2017. As a result of research, relationship-oriented culture and innovation-oriented culture partially mediated the relationship between emotional labor frequency and turnover intention in relation to emotional labor and turnover intention. The results of this study show that the importance of nursing organizational culture to improve the organization's smooth relationship and cohesion can be lowered by creating a positive correlation with desirable emotional expression. Therefore, it is necessary to develop an organizational culture by applying educational programs to reduce the turnover rate of new nurses and career programs for career nurses.
Keywords
Nurse; Emotional Labor; Nursing Organizational Culture; Turnover Intention; Mediating Effect;
Citations & Related Records
Times Cited By KSCI : 12  (Citation Analysis)
연도 인용수 순위
1 S. Y. Ahn. (2017). The Convergence Relation of Communication, Emotional Labor, and Organizational Commitment among Nurse. Journal of the Korea Convergence Society, 8(6), 147-152. DOI: https://doi.org/10.15207/JKCS.2017.8.6.147   DOI
2 M. S. Kim et al. (1999). The Concept Analysis of the Organizational Culture of Nursing Service in Hospital Setting. Journal of Korean Academy of Nursing Administration, 5(1), 87-97.
3 J. H. Lee, S. J. Jin & H. J. Ju. (2011). Impact of the Organizational Commitment and Organizational Culture of Nursing and Turnover Intention on the Job Satisfaction of Public Hospital Nurses. Health and Medical Sociology, 30, 205-230.
4 B. R. Seo & J. Y. Paek. (2010). A Study on the Relationships between Emotional Labor, Job Characteristics, and Organizational Culture: The Case of Secretaries. Journal of Secretarial Studies, 19(1), 105-124.
5 H. K. Kim, H. S. Ji, E. K. Ryu, H. J. Lee, S. E. Yoon, M. K. Jeon & H. J. Kim. (2005). Factors Influencing on Burnout of the Nurses in Hospitals. Clinical Nursing Research. 10, 7-18.   DOI
6 J. H. Jeong, M. H. Choi, E. Y. Kim & Y. U. Kim. (2018). A Convergence Study about Factors Affecting New Nurses Personnel Turnover. Journal of the Korea Convergence Society, 9(2), 73-83. DOI: https://doi.org/10.15207/JKCS.2018.9.2.073   DOI
7 K. O. Kim & Y. C. Cho. (2013). The Relationships between Emotional Labour and Depressive Symptoms among Nurses in University Hospital. Journal of the Korea Academia-Industrial Cooperation Society, 14, 3794-3803.   DOI
8 Y. H. Jeong, C. S. Lee, H. N. Choe & J. Y. Park. Emotional Labor, Job Satisfaction and Turnover Intention of Nurses in the Regional General Hospital. The Korea Contents Society, 16(1), 708-719. DOI: http://dx.doi.org/10.5392/JKCA2016.16.01.708
9 J. Y. Lee & H. R. Nam. (2016). Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses. Journal of Korean Academy of Nursing Administration, 22(2), 119-128. DOI: http://dx.doi.org/10.11111/jkana.2016.22.2.119   DOI
10 S. J. Han. (2002). A Study on The Relationship between Nursing Organizational Culture and Organizational Performance. The Journal of Korean Nursing Administration Academic Society, 8(3), 441-456.
11 E. E. Lawler. (1983). Satisfaction and Behavior. New York: McGrow-Hill, 287-301.
12 Ministry of Health and Welfare. (2018). 2011-2016 Survey of Health-are Report. Seoul: MOHW. http://www.mohw.go.kr/react/al/sal0301vw.jsp?PAR_MENU_ID=04&MENU_ID=0403&CONT_SEQ=344198&page=1
13 Korea Hospital Nurses Association. (2017). Survey on The Status of Hospital Nursing Staff Placement: 2016 Work Report. Seoul: KHNA
14 M. H. Song. (2010). A Study on Emotional Labor and Job Satisfaction of Local Public Officials. The Korean Association for Policy Studies, 2, 61-77.
15 A. R. Hochschild. (1979). Emotion Work, Feeling Rules, and Social Structure. American journal of sociology, 551-575.
16 M. J. Kim. (1998). Effects of the Hotel Employee's Emotional Labor upon the Job-related Attitudes. International Journal of Tourism and Hospitality Research, 21(2), 275-299.
17 Y. J. Song. (2011). Study on The Effect of Emotional Hardship on Job Satisfaction and Turnover of Nurses. Graduate School of Public Administration The Catholic University of Korea Seoul.
18 S. J. Han. (2002). A Study on The Relationship between Nursing Organizational Culture and Organizational Performance. The Journal of Korean Nursing Administration Academic Society, 8(3), 441-456.
19 Y. R. Kim. (2007). A Study on the Turnover Intention of the Oncology Nurse. Graduate School. Chonnam National University Gwangju.
20 M. H. Park. (2014). The Effect of Job Stress on Positive Thinking, Organizational Commitment and Turnover Intention of Pediatric Nurse. Crisisonomy, 10(11), 269-287.
21 M. R. Kim. & G. A. Seomun. (2013). Relationships among Burnout, Job Satisfaction, Organizational Commitment and Turnover Intention to Resign in Hospital Nurses. Korean Journal of Occupational Health Nursing, 22(2), 93-101.   DOI
22 J. S. Kang. (2017). A Qualitative Research on Turnover Experience among Hospital. Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology, 7(4), 751-768 DOI : http://dx.doi.org/10.14257/AJMAHS.2017. 04.11
23 S. M. Wi & Y. J. Yi. (2012). Influence of Emotional Labor on Job Satisfaction, Intent to Leave, and Nursing Performance of Clinical Nurses. Journal of Korean Academy of Nursing Administration, 18(3), 310-319.   DOI
24 Y. J. Han, K. C. Roh & H. Y. Lee. (2015). The Study on Influence of General Hospital's Efforts of Changing Organization Culture to Individual and Organizational Work Performance: Focused on Comparison between University Hospital and Corporation Hospital. Journal of the Korea management engineers society, 20(2), 167-194.
25 C. Bile & K. B. Loise. (2007). Impact of Job Satisfaction Components on Intent to Leave and Turnover for Hospital-based Nurses: A Review of The Research Literature. International Journal of Nursing studies, 44, 297-314.   DOI
26 G. S. Yoo & S. Y.Kim. (2010). Influences of Job Stress and Burnout on Turnover Intention of Nurses. Journal of Korean Academy of Nursing Administration, 16(4), 507-516.   DOI
27 D. W. Baik. & Y. H. Yom. (2012). Effects of Social Support and Emotional Intelligence in the Relationship between Emotional Labor and Burnout among Clinical Nurses. Korean Academy of Nursing Administration, 18(3), 271-280.   DOI
28 R. M. Baron & D. A. Kenny. (1986). The Moderator-mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Society for Personality and Social Psychology, 51(6), 1173-1182.   DOI
29 H. J. Lim et al. (2017). The Influence of Emotional Labor and Social Support on Burnout of Clinical Nurses. The Korea Society of Digital Policy and Management, 15(1), 255-266. DOI: http://doi.org/10.14400/JDC.2017.15.1.255
30 S. H. Kim. & M. A. Lee. (2014). Effects of Emotional Labor and Communication Competence on Turnover Intention in Nurses. Korean Academy of Nursing Administration, 20(3), 332-341.   DOI
31 S. H. Kim et al. (2013). Effects of Emotional Labor, Emotional Intelligence and Social Support on Job Stress in Clinical Nurses. Korean Academy of Fundamentals of Nursing, 20(2), 157-167. DOI: http://dx.doi.org/10.7739/jkafn.2013.20.2.157   DOI
32 S. H. Choi, I. S. Jang, S. M. Park & H. Y. Lee. (2014). Effects of Organizational Culture, Self-Leadership and Empowerment on Job Satisfaction and Turnover Intention in General Hospital Nurses Korean Academy of Nursing Administration, 20(2), 206-214. DOI : http://doi.org/10.11111/jkana.2014.20.2.206   DOI
33 E. J. Lee, J. Y. Han & M. E. Kim. (2008), Effects of the Organizational Culture on the Job Satisfaction and Organization Commitment. Korean Academy of Nursing Administration, 14(1), 5-12.
34 M. J. Lee, J. S. Han & Y. M. Jang. (2015). Convergence Study of The Effects of Nurses' Perceived Nursing Organization Culture and on Their Customer Orientation, The Korea Society of Digital Policy and Management, 13(11), 303-311. DOI : http://doi.org/10.14400/JDC.2015.13.11.303
35 M. J. Kwon, K. S. Kim & S. Y. Ahn. (2014). Effects of Emotional Labor, Nursing Organizational Culture on Self-efficacy in Clinical Nurses. Journal of Korea Academia-Industrial cooperation Society, 15(4), 2225-2234.   DOI
36 Y. S. Hwang & K. H. Kang. (2014). Factors Influencing Nurse Turnover Intention in Small and Medium Sized Hospitals in the Metropolitan Area. Korean Academy of Nursing Administration, 20(5), 576-586. DOI: http://doi.org/10.11111/jkana.2014.20.5.576   DOI
37 S. J. Kang. (2013), Mediating Effects of Empowerment, Job Stress, and Organizational Commitment in Relation-oriented Nursing Organization Culture and Turnover Intention of Clinical Nurses. Korean Academy of Nursing Administration, 19(3), 372-381. DOI: http://dx.doi.org/10.11111/jkana.2013.19.3. 372   DOI