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http://dx.doi.org/10.14400/JDC.2018.16.11.313

Trends Analysis and Future Direction of Business Process Automation, RPA(Robotic Process Automation) in the Times of Convergence  

Hyun, Young Geun (Division of Industrial Engineering, Ajou University)
Lee, Joo Yeoun (Division of Industrial Engineering, Ajou University)
Publication Information
Journal of Digital Convergence / v.16, no.11, 2018 , pp. 313-327 More about this Journal
Abstract
In this era that technology is replacing human labor is coming. Like the introduction of Factory Automation and Smart Factory to enhance the productivity in manufacturing works in companies, RPA (Robotic Process Automation) is being applied to strengthen the competiveness in service & office work of companies. But, RPA itself is not mature enough to be the specific technology or solution, but burgeoning as the conceptual technology alternatives to automate the business process harnessed with the concept of software robots, artificial intelligence etc. The biggest difference that the introduction of RPA can make is the transition of the work based on 'human labor', to the 'digital labor' that could result in the replacement of human labor itself with that. Considering this kind of impact to change the concept of labor, the discussion for the future policy for this is inevitable. In this paper, beginning from the overview of RPA, relevant concerns & consideration for the application of RPA will be described based on the understanding of industrial & technology trends and expected future of RPA.
Keywords
RPA; Business Process Automation; Digital workforce; Artificial Intelligence; Industry Trends; Future Direction;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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