1 |
D. Y. Rho. (2005). Causal relationship among service fairness, customer satisfaction, relationship marketing and customer behavior in sports center. Doctoral dissertation. Dan-kook University. Yong-in.
|
2 |
Y. S. Kim. (2012). The effect of service quality of golf course on service value, customer satisfaction, and customer loyalty. Master thesis. Kyung-hee University, Suwon.
|
3 |
J. S. Kang & D. H. Chung. (2013). The Effect of Sports Center's Moment of Truth on Perceived Value and Loyalty. Journal of Sport and Leisure Studies, 52, 175-184.
|
4 |
J. Y. Choi. (2016). A study on the relationship according to motivation for participation, service physical environment, satisfaction on participation and revisit decision-making between outdoor and creen golf practice range customers. Doctoral dissertation. Han-yang University, Seoul.
|
5 |
H. J. Yang. (2006). A Study on the Relationship among Customer's perceived Service Quality, Satisfaction, and Loyalty of Public and Private Sports Centers. Doctoral dissertation. Suwon University, Suwon.
|
6 |
J. N. Lim. (2007). Casual Relationship among Service Fairness, Customer Satisfaction, Customer Loyalty, and Purchase Behavior in Taekwondo Gymnasium. Doctoral dissertation. Kyung-hee University, Suwon.
|
7 |
S. H. Lee. (2009). The causal relationship among customers' satisfaction, customers' loyalty and their intention for re-registration, according to the factors that affect parents' choice of a Taekwondo gym. Doctoral dissertation. Yong-in University, Yong-in.
|
8 |
D. K. Park. (2002). Study on the Hotel Customers in Relationship With Perceived Service Quality, Perceived Value, Satisfaction, Loyalty, and Intention of Reusing. Doctoral dissertation. Dong-A University, Busan.
|
9 |
D. H. Kim. (2015). The relaionship among the factors of customer relationship management (CRM) of sports centers, customer satisfaction, customer trust, and customer loyalty. Doctoral dissertation. Kyung-hee University, Suwon.
|
10 |
Y. H. Park. (2014). Relations of lifestyle factors to body mass index in of ice worker. Master thesis. Sungkynkwan University, Seoul.
|
11 |
J. K. Kim & K. M. Cho. (2003). The Effects of University Sports Center Customer′s Life-Style on Behaviors after Purchasing. Korean Journal of Sport Management, 8(1), 51-61.
|
12 |
Baron, R. M & Kenny, D. A. (1986). The moderator-mediator distinction in social psychological research: Conceptual, Strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
DOI
|
13 |
D. H. Seo, M. G. Kang & S. Y. Lee. (2017). A search for methods of development of marine leisure sports trough the SWOT analysis. Journal of Digital Convergence, 15(1), 537-546.
DOI
|
14 |
G. H. Cha. (2015). The behavior analysis of the reuse intention on the physical training facilities users : focused on the service quality of outdoor golf driving range. Doctoral dissertation, Seoul Venture Graduate School University, Seoul.
|
15 |
S. Y. Lee. (2016). Relations among participants in sports for all, satisfaction of participation and intention to adher to exercise I (A study on characteristics of participants). Journal of Digital Convergence, 14(10), 463-472.
DOI
|
16 |
Dick, A. S & Basu, K. (1994). Customer loyalty: towards and integrated conceptual framework. Journal of the Academy of Marketing Science, 22(3), 99-113.
DOI
|
17 |
S. Y. Lee, Cong, Rui & I. S. Choi. (2017). Effect of Relationship Marketing Factors of the Sports Centers on Customer Trust and Intention to Repurchase. Journal of Digital Convergence, 15(8), 435-444.
DOI
|
18 |
J. W. Ha & H. M. Chun. (2002). Analysis of Customers' Satisfaction on the Primary Human Resources of Sports Center. Korean Journal of Sport Management, 7(2), 41-56.
|
19 |
H. H. Oh & K. W. Byun. (2004). Study on the Service Quality and Consequences of Commercial Sport Facility. The Korean Journal of Physical Education, 43(1), 397-407.
|
20 |
B. S. Koo. (2014). Effect of the relationship marketing strategies of the indoor golf practice facility on customer satisfaction, and customer loyalty. Master thesis. Kyonggi University, Suwon.
|
21 |
C. B. Gong & C. S. Shin. (2004). Relationship between service quality of the public sports facility, intention to repurchase and intention of word-of-mouth intention. Korea Sports Research, 15(1), 35-42.
|
22 |
Y. P. Park. (2002). Relationship between lifestyle characteristics and service satisfaction, reusing of sport center consumer. Doctoral dissertation. Chon-nam University, Gwang-joo.
|
23 |
J. H. Han. (2007). Empirical research on structural relationship among service quality, service value, customer satisfaction, and re-visit intention in ski resort. The Korean Journal of Physical Education, 46(2), 227-238.
|
24 |
H. S. Kim. (2004). Plan to Attract Golfing Tourists through the Patterns of Golf Course Choice and Pursuit Value. The Korean Journal of Physical Education, 43(5), 511-522.
|
25 |
S. H. Kim. (2018). The effect of life sports participation of life sports athletes in Mungyeong city on life satisfaction. Journal of Convergence for Information Technology, 8(1), 123-130.
DOI
|
26 |
S. H. Kim. (2018). A study on the leisure satisfaction of members of soccer sports club as a life sport. Journal of Convergence for Information Technology, 8(4), 163-171.
|
27 |
S. Y. Lee. (2016). Using of non-verval communication of a golf instructor affects on faith of instructor and concentration in sports. Journal of Digital Convergence, 14(10), 543-551.
DOI
|
28 |
Ministry of Culture, Sports and Tourism. (2015). Investigation on the actual sports industry in 2015. ISSN 2287-8963, www.mcst.go.kr
|
29 |
B. H. Cho, C. W. Lee & T. J. Chun. (2004). Effect of Customers' Service Quality Satisfaction for Repurchase of Golf Range User. The Korean Journal of Physical Education, 43(2), 179-188.
|
30 |
Korea Golf Training Center Association. (2018). National Golf Training Center Current Status Data, www.kgca.or.kr
|
31 |
J. H. Kim, S. B. Kim & S. D. Lee. (2014). The structural relationship between customer value, customer satisfaction, intention to reuse, choice attributes of golf driving range. Korean Journal of Sports Science, 23(6), 237-248.
|
32 |
B. Gale. (1997). Satisfaction is not enough. Marketing News, 31(22), 18.
|
33 |
Parasuraman, A, Zeithamal, V. A. & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
DOI
|
34 |
Reichheld, F. F & Sasser, Jr. (1990). Zero defection: Quality comes to service. Harvard Business Review, Sep-Oct, 110.
|
35 |
Y. D. Choi. (2008). Effects of golf tour customers' attribute selection on service quality of a golf club, customer satisfaction, and repurchase behaviors. Doctoral dissertation. Kyung-hee University, Suwon.
|
36 |
C. S. Park. (2010). Effect of customer satisfaction of the users in screen golf on intention to reuse. Master thesis. Yong-in University, Yong-in.
|
37 |
M. S. Chung & K. H. Chang. (2014). The effects of customer satisfaction on behavioral intention and switching intention in the selection attributes of indoor screen golf. Korean Journal of Sports Science, 23(2), 811-824.
|
38 |
S. H. Kang & M. H. Yang. (2010). Service quality, satisfaction, and behavioral intention among indoor golf training center consumers. Journal of Korean Society for the Study of Physical Education, 15(4), 139-160.
|
39 |
Engel, J. F & Blackwell, R. D. (1982). Consumer behavior. NY: Holt, Rinehart and Winston.
|
40 |
S. Y. Lee (2018). Analysis of relationship marketing factors for sports centers with mixed methods research. Asia Pacific Journal of Marketing and Logistics, 30(1), 182-197.
DOI
|
41 |
W. J. Seon. (2008). Lifestyle of participator in commercial sports center, perception of service quality, customer loyalty and intention of participating continuance. Doctoral dissertation. Seonam University, Nam-won.
|
42 |
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21.
DOI
|
43 |
Parasuraman, A, Zeithaml, V. A & Berry, L. L. (1988). SERVQUAL; multiple-item scale for measuring consumer perceptions of Service Quality. Journal of Retailing, 64(1), 12-40.
|
44 |
J. T. Seok. (2007). The Structure of Causal Relations among Sports Centers' Service Quality, Customer Satisfaction, Relationship Marketing and Consumer Behavior. Doctoral dissertation, Daegu Catholic University, Daegu.
|
45 |
S. Y. Lee. (2017). Service quality of sports centers and customer loyalty. Asia Pacific Journal of Marketing and Logistics, 29(4), 870-879.
DOI
|
46 |
Rosenberg, L. J & Czepiel, J. A. (1983). A marketing approach to customer retention. Journal of Consumer Marketing, 2, 45-51.
|
47 |
Funk, D. C & James, J. D. (2006). Consumer loyalty: The meaning of attachment in the development of sport team allegiance. Journal of Sports Management, 20, 89-217.
|
48 |
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decision. Journal of Marketing Research, 17, 460-469.
DOI
|
49 |
Bolton, R. N & Drew, J. J (1988). A model of perceived service value. Technical Note, 88-420, Waltham, Ma: GTE Laboratories.
|
50 |
S. K. Kim. (2009). The Study on the Relationship Among Customer Satisfaction about the Service Quality of Fitness Center and Re-using. Journal of Sport and Leisure Studies, 36, 373-381.
|
51 |
G. Y. Lee, S. J. Park & T. Y. Shin. (2015). The Effect of Public Sports Center's Service Quality on Customer Satisfaction and Revisit Intention. Journal of Korea Society for Wellness, 10(1), 45-54.
|
52 |
Y. J. Choi. (2002) The relationship of service quality of commercial sports center to the customer satisfaction and post purchase. Master thesis. Chung-ang University, Seoul.
|