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http://dx.doi.org/10.14400/JDC.2017.15.8.95

The structural relationship between the Relationship conflict and Organizational Citizenship & Employee Behavior Intention of Hotel Employees  

Jeon, Young-Taik (Busan Institute of Science and Technology Collage)
Lee, Jung-Eun (Econo & Research Consulting Institute)
Publication Information
Journal of Digital Convergence / v.15, no.8, 2017 , pp. 95-102 More about this Journal
Abstract
The purpose of this study is to investigate the structural relationship between organizational citizenship behavior and behavioral intention. The purpose of this study is to investigate the relationship between conflicts, organizational citizenship behaviors, and behavioral intentions in order to achieve research objectives. Based on this study, hypotheses were established and the implications and implications of these results were sought. First, the relationship conflicts of hotel employees have significant relationship to organizational citizenship behavior. Second, the relationship conflicts of hotel employees have a meaningful relation to the behavioral intention. Third, organizational citizenship behavior of hotel employees has a meaningful relationship with behavioral intention. As the results show, the company seeks for profit but it is also another way for employees to stay in one job and to make an opportunity to contribute value to the company. As the relationship between the individual conflicts, organizational citizenship behaviors, and behavioral intentions, how to solve the conflict problem is the task of the hotel company based on the human resources. Future research and limitations are needed for the efficiency of this study, but it is necessary to specify samples and specimens through an in-depth review of the specimens.
Keywords
Relationship conflict; Organizational Citizenship; Employee Behavior Intention; SEM; Sample survey;
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Times Cited By KSCI : 2  (Citation Analysis)
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