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http://dx.doi.org/10.14400/JDC.2016.14.11.149

The Effects of Consultant's Competency and Consultation Process on the Consulting Performance: The Mediating Role of Client's Involvement and Utilizing Willingness  

Lee, Cheol-Woo (Dept. of Advanced Industry Fusion, Graduate School, Konkuk University)
Lee, Cheol-Gyu (Dept. of Advanced Industry Fusion, Graduate School, Konkuk University)
Lee, Dong-Myung (Dept. of Advanced Industry Fusion, Graduate School, Konkuk University)
Publication Information
Journal of Digital Convergence / v.14, no.11, 2016 , pp. 149-162 More about this Journal
Abstract
This paper aims to examine the mediating effects of client involvement and client utilizing willingness among consultant competency, consultation process and consulting performance. To accomplish the purpose, the analysis was conducted with 446 SMEs which had a consulting experience. The collected data were analyzed with SPSS and AMOS for Windows. This study used several statistical techniques such as descriptive analysis, confirmatory factor analysis, reliability analysis, feasibility analysis, Sobel test and the significance test of indirect effects. All studied factors presented meaningful results(+) except the path of consultant competency and client involvement. The client utilizing willingness presented the mediating role between consultation process and consulting performance. Consequently, it said that consultation process with client utilizing willingness was more important than consultant competency itself.
Keywords
Management consulting; Consultant competency; Consultation process; Consulting performance; Client involvement; Client utilizing willingness;
Citations & Related Records
Times Cited By KSCI : 12  (Citation Analysis)
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