Browse > Article
http://dx.doi.org/10.14400/JDC.2015.13.11.119

An empirical study for the relations between consultant's expertise and consulting knowledge transfer : Focused on FTA consulting  

Youn, Young-Ho (Graduate School of Knowledge Service & Consulting, Han Sung University)
Na, Do-Sung (Graduate School of Knowledge Service & Consulting, Han Sung University)
Jung, Jin-Teak (Graduate School of Knowledge Service & Consulting, Han Sung University)
Publication Information
Journal of Digital Convergence / v.13, no.11, 2015 , pp. 119-132 More about this Journal
Abstract
This study empirically examined which factors facilitate or disturb the learning and practical knowledge transfer in consulting and which factors have most powerful influence on the learning and transfer of consulting knowledge. Analysing 160 data collected from FTA origin managers in export companies, the study findings show the ambiguity(-), complexity(+), consulting competences(+), intervention design and delivery(+), self-efficacy(+) and government subsidies(+) significantly affected on Client's learning, while consultant's expertise(+), consulting involvement(+), transfer culture(+) significantly affected on consulting knowledge transfer, respectively. It showed that consulting competence and causal ambiguity have an greater influence on learning while consultant's expertise has a greater influence on consulting knowledge transfer, respectively. The findings implicate that consulting success depends on rather consultant's factors(consultant's expertise and consulting competence) than client's input factors. To succeed in consulting project, it is important that the consultants effectively develop and apply consulting methods & tools as shared interfaces between consultant and client.
Keywords
rule of origin; FTA consulting; consulting success; consulting knowledge transfer; knowledge transfer; learning transfer;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Block, P., Flawless consulting: A guide to getting your expertise used. John Wiley &Sons,2011.
2 Ko, D. G., Kirsch, L. J., & King, W. R., Antecedents of knowledge transfer from consultants to clients in enterprise system implementations. MIS quarterly, 59-85, 2005.
3 Nikolova, N.,& Devinney,T.,The nature of clientconsultant interaction: A critical review. The Oxford handbook of management consulting, 389-409, 2012.
4 Kubr, M. (Ed.). Management consulting: A guide to the profession. International Labour Organization, 2002.
5 Appelbaum, S. H., & Steed, A. J., The critical success factors in the client-consulting relationship. Journal of management development, 24(1), 68-93, 2005.   DOI
6 Albers, A. J., Consulting projects: what really matters: The factors that influence the success of management consulting projects. Vrije Universiteit Amsterdam doctoral dissertations,2014.
7 Argote, L., & Ingram, P., Knowledge transfer: A basis for competitive advantage in firms. Organizational behavior and human decision processes, 82(1), 150-169, 2000.   DOI
8 Szulanski, G., Exploring internal stickiness:Impediments to the transfer of best practice within the firm. Strategic management journal, 17(S2), 27-43,1996.   DOI
9 Kostova,T.,Transnational transfer of strategic organizational practices: A contextual perspective. Academyof management review, 24(2), 308-324, 1999.   DOI
10 Simon, A., & Kumar, V. , Clients' views on strategic capabilities which lead to management consulting success. Management Decision, 39(5), 362-372, 2001.   DOI
11 Broucker,B.,Taking the transfer of knowledge debate a step forward. In Prioritising transfer stimulating conditions',European Group of Public Administration (EGPA) Conference,2009.
12 Phillips, J. J., The Consultant's Scorecard: Tracking Results and B. McGraw Hill Professional.(2000).
13 Gable, G. G, A multidimensional model of client success when engaging external consultants. Management Science, 42(8), 1175-1198,1996.   DOI
14 Noe, R. A., & Schmitt, N., The influence of trainee attitudes on training effectiveness: Test of a model. Personnel psychology, 39(3), 497-523,1986.   DOI
15 Baldwin, T. T., & Ford, J. K., Transfer of training: A review and directions for future research. Personnel psychology, 41(1), 63-105,1988.   DOI
16 Simonin, B. L., Ambiguity and the process of knowledge transfer in strategic alliances. Strategic management journal, 20(7), 595-623,1999.   DOI
17 Kumar, V., Simon, A., & Kimberley, N., Strategic capabilities which lead to management consulting success in Australia. Management Decision, 38(1), 24-35,2000.   DOI
18 Van Wijk, R., Jansen, J. J., & Lyles, M. A., Inter and intra‐organizational knowledge transfer: a meta analytic review and assessment of its antecedents and consequences. Journal of Management Studies, 45(4), 830-853,2008.   DOI
19 Xu, Q., & Ma, Q., Determinants of ERP implementation knowledge transfer. Information &Management, 45(8), 528-539, 2008.   DOI
20 Zander, U., & Kogut, B., Knowledge and the speed of the transfer and imitation of organizational capabilities: An empirical test. Organization science, 6(1), 76-92,1995.   DOI
21 Zeira, Y., & Avedisian, J., Organizational planned change: Assessing the chances for success. Organizational Dynamics, 17(4), 31-45,1989.   DOI
22 Holton III, E. F., Bates, R. A., & Ruona, W. E., Development of a generalized learning transfer system inventory. Human resource development quarterly, 11(4), 333-360, 2000.   DOI
23 Bassellier, G., & Benbasat, I., Business competence of information technology professionals: conceptual development and influence on IT-business partnerships. MIS quarterly, 673-694, 2004.
24 Bea,Y.S.,& Ahn,Y.J., The Effect of Consultant Competency on the Performance of Management Consulting: moderating effect of the characteristics of consulting firm and client firm, Journal of the Korea Service Management Society, 14(3), 25-40.2013.
25 Jang, Y., & Lee, J., Factors influencing the success of management consulting projects. International Journal of Project Management, 16(2), 67-72,1998.   DOI
26 Jung, S.H, Knowledge Transfer Success Factors for Productivity of Knowledge Worker - Focused on the Secretary or Managerial Support Staff, Journal of Secretarial Sciences, 12(1), 5-31.2003
27 Nikolova, N., Reihlen, M., & Schlapfner, J. F., Client-consultant interaction: Capturing social practices of professional service production. Scandinavian Journal of Management, 25(3), 289-298,2009.   DOI
28 Bandura, A., The explanatory and predictive scope of self-efficacy theory. Journal of social and clinical psychology, 4(3), 359-373,1986.   DOI
29 Schunk, D. H., Self-efficacy and academic motivation. Educational psychologist, 26(3-4), 207-231,1991.   DOI
30 Song,S.G. (2005). A Study on factors affecting the knowledge transfer and performance of ERP system, Korean Accounting Journal, 14(1), 99-124. 2005.
31 Burke, L. A., & Hutchins, H., Training transfer: An integrative literature review. Human resource development review, 6(3), 263-296,2007.   DOI
32 Grossman, R., & Salas, E., The transfer of training: what really matters. International Journal of Training and Development, 15(2), 103-120,2011.   DOI
33 Noe, R. A., Trainees' attributes and attitudes:Neglected influences on training effectiveness. Academy of management review, 11(4), 736-749,1986.   DOI
34 Kym,H.G & Jung, S.H, A study on factors affecting knowledge transfer success through Knowledge Management Systems(KMS) within organization, Korean Management Review), 31(4), 993-1037.2003.
35 Kwak,H.J.,. A Study on the Establishment of Success Model for the Enhancement of Consulting Performances in Korea Consulting Market: Focused on Small and Medium Business Management Consulting Market The Journal of Professional Management, 11(1), 1-23.2008.
36 Werr, A., & Stjernberg, T., Exploring management consulting firms as knowledge systems. Organization studies, 24(6), 881-908, 2003.   DOI
37 Nikolova, N., & Devinney, T. M,. Influence and power dynamics in client-consultant teams. Journal of Strategy and Management, 2(1), 31-55, 2009.   DOI
38 Levin, D. Z., & Cross, R., The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management science, 50(11), 1477-1490, 2004.   DOI
39 Werr, A., Stjernberg, T., & Docherty, P., The functions of methods of change in management consulting. Journal of Organizational Change Management, 10(4), 288-307, 1997.   DOI