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http://dx.doi.org/10.14400/JDC.2014.12.8.377

A Study on the Improvement of Outpatient Process Using Simulation  

Choi, Hyun-Sook (Dept. of Health Policy, The Dongnam Inst. of Radiological & Medical Sciences)
Ji, Eun Hee (Department of Quality Improvement, Haeundae Paik Hospital)
Kang, Sung-Hong (Dept. of Health Policy and Management, Inje University)
Publication Information
Journal of Digital Convergence / v.12, no.8, 2014 , pp. 377-387 More about this Journal
Abstract
The purpose of this study is to suggest improvement ways of outpatient process via a simulation model and to improve operational efficiency. Three experimentation scenarios were implemented into the simulation model to determine which proposed scenario provides better improvement in terms of the following performance measures: LOS(Length of Stay), patient waiting time, patient travel time, and staff utilization. The hospital medical data collection and statistical tools used to analyze the process mining tools. And the PIOS simulation tool was used and the validity of the model was verified by using t-test. The simulation results demonstrated that oupatient process of center type is most efficient. Simulation approach is a powerful technique that supports efficient decision-making compared to traditional healthcare management approach based on past experience, feelings, and intuition. Therefore, the proposed experimentation model has wide applicability in healthcare systems.
Keywords
Simulation; Outpatient Process; Waiting Time; Staff Utilization; LOS(Length of Stay);
Citations & Related Records
Times Cited By KSCI : 7  (Citation Analysis)
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