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http://dx.doi.org/10.14400/JDPM.2014.12.1.221

A Comparative Study on the Tourism Satisfaction Factors between Korean and Chinese in Incheon Chinatown  

Liu, Ru-Han (Dept. of Business, Incheon National University)
Lee, Ki-Dong (Dept. of Business, Incheon National University)
Publication Information
Journal of Digital Convergence / v.12, no.1, 2014 , pp. 221-227 More about this Journal
Abstract
This study is a comparative study of the factors to affect Korean and Chinese tourism satisfaction in Incheon Chinatown. Namely, by showing the tourism satisfaction of Korean and Chinese to examine which factors affecting tourism satisfaction each of both. As a result, first, tourism infrastructure affected the tourism satisfaction of two countries tourists. Second, human service affected Korean tourism satisfaction but not to Chinese. Third, information service affected Chinese tourism satisfaction but not to Korean. so that, we can find the differences between the factors to affect Korean and Chinese tourism satisfaction and expect to provide suggestions to the relevant industry professionals.
Keywords
Incheon Chinatown; Tourist satisfaction; Foundation infrastructure; Tourism activity infrastructure; Human service; Information service;
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