1 |
Dube L, Trudeau E, Belanger M (1994b): Determining the complexity of patient satisfaction with foodservices. J Am Diet Asso 94: 394-398, 401
DOI
ScienceOn
|
2 |
Nam HW, Lee YM, Myong CO, Lee KY, Park YS (2000): Satisfaction of the Elderly toward Free Congregate Meal Service. Korean J Community Nutrition 5(1): 74-82
|
3 |
Lau C, Gregoire MB (1998): Quality ratings of a hospital foodservice department by inpatients and postdischarge patients. J Am Diet Asso 98: 1303-1307
DOI
ScienceOn
|
4 |
Yang IS, Kim SH, Kim DH (1999a): Analysis of the Service Quality Provided by Foodservice Workers in Restaurants. Korean J Community Nutrition 4(3): 454-465
|
5 |
Johnston CM, Upton EM (1991): Managers' perceptions of customers' satisfaction with their hospital cafeteria services. J Canadian Diet Asso 52: 11-14
|
6 |
DeLuco A, Cremer M (1990): Consumers' perceptions of hospital food and dietary services. J Am Diet Asso 90: 1711-1715
|
7 |
O'Hara CB, Harper DW, Kangas M, Dubeau J, Borsutzky C, Lemire N (1997): Taste, temperature, and presentation predict satisfaction with foodservices in a Canadian continuing-care hospital. J Am Diet Asso 97: 401-405
DOI
ScienceOn
|
8 |
Chang HJ, Kwak DK (1997): Assessment of Main Management Components for Successful University Foodservice Operations By Using SERVQUAL Model. Korean J Dietc Asso 3(2): 123-140
|
9 |
Moschis GP (2003): Marketing to older adults: an updated overview of present knowledge and practice. J Consumer Marketing 20: 516-525
DOI
ScienceOn
|
10 |
Yang IS, Kim HA, Lee YE, Park MK, Park S (2003): The Development of a Quality Measurement Tool for a Contract-Managed Hospital Foodservice. Korean J Community Nutrition 8(3): 319-326
|
11 |
Chung SD, Han KH, Park JS (2001): A Study for Food Service Utilization and Service Satisfaction of the Elderly Participants. Korean J Soc Welfare 47: 310-333
|
12 |
Department of Health and Welfare (2002): Department of Health and Welfare Statistics Yearbook
|
13 |
Kim WH, An SY, Song YS (2000): The Nutritional Status and Invervention Effects of Multivitami-Mineral Supplementation in Nursing-Home Residents in Korea. Korean J Community Nutrition 5(2): 201-207
|
14 |
Yang IS, Chang YJ, Kim SH, Kim DH (1995): Assessing how the Yonsei University Foodservice is perceived by the students: Toward and effective strategy formulation. Korean J Food Culture 10(4): 327-337
|
15 |
Yang IS, Kim SH, Kim DH (1999b): Examination of the Gap between Customer's Perception and Foodservice Provider's Perception of Service Quality in Restaurants. Korean J Community Nutrition 4(3): 466-478
|
16 |
Dube L, Renaghan LM, Miller JM (1994a): Measuring customer satisfaction for strategic management. The Cornell Hotel and Restaurant Administration Quarterly 35(1): 39-47
|
17 |
Kwak TK, Park SJ (1999): The Impact of Demographical Characteristics on Service Quality and Customer Satisfaction for In-Flight Catering Service. Korean J Dietary Culture 14(4): 305-317
|