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A Study on Travel Satisfaction for Segmented Groups of Cultural Destination Attributes  

Jang, Yang-Lae (Department of Munhwa Tourism, Suncheon University College)
Yoon, Yoo-Shik (Department of Hotel Tourism University, Convention Management, Kyung Hee University)
Park, No-Hyeun (Department of Hotel Tourism University, Kyung Hee University)
Publication Information
Journal of the Korean Geographical Society / v.43, no.6, 2008 , pp. 938-950 More about this Journal
Abstract
This study was to investigate if there were any significant relationships between cultural destination selection attributes and travel satisfaction according to segmented groups of cultural destination attributes. Survey questionnaire was developed based on the previous study and data were collected from on site survey, which was one of the famous cultural tourism destination in Korea such as Booyoe and Kongjoo. Six dimensions of cultural destination attributes were identified from factor analysis and three different segmented groups were determined from cluster analysis. Then, Multiple regression analysis conducted with six destination attributes as independent variables and one travel satisfaction as dependent variable, while Fisher's Z score for three segmented groups were considered as moderator's variable. The results showed that cultural destination attribute affected respondents' level of travel satisfaction and there was differences among segmented groups in terms of their affecting factors to the travel satisfaction. These findings suggested that there were different segmented groups of cultural destination selection attributes and each group pursued different cultural travel products and services.
Keywords
Destination selection attribures; segmatation; travel satisfaction; fisher's Z;
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