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http://dx.doi.org/10.7470/jkst.2014.32.1.039

The Evaluation of Web Site Service Quality for Transportation Information  

Byeon, Hyeonsu (Department of Public Management Information Systems, Korea National University of Transportation)
Publication Information
Journal of Korean Society of Transportation / v.32, no.1, 2014 , pp. 39-49 More about this Journal
Abstract
The continuing growth of transportation and communication has resulted in the spread of transportation information interlocked with the Internet. General users are actively seeking web-based transportation information and are trying to apply it into their lives. Now the implementation of user-centered transportation information services are becoming the essential activity for pertinent companies or public institutions. In this paper the author tried to measure the quality of web sites featuring transportation information using the robust measurement tool called WebQual. In addition, the author investigated the relationship between the components of WebQual (usability, information quality, and interactivity) and satisfaction/intention to revisit. According to the results, WebQual had the effectiveness of confirming the service quality for the web sites of transportation information. Also the components of WebQual had positive influences on satisfaction and intention to revisit.
Keywords
intention to revisit; satisfaction; service quality; transportation information; webQual;
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Times Cited By KSCI : 1  (Citation Analysis)
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