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http://dx.doi.org/10.4040/jkan.21143

Untact Visit Service Development Based on an Application Reflecting the Circumstances during COVID-19: Focusing on Utilization in the Pediatric Intensive Care Units  

Woo, Dahae (Department of Industrial Design, Sungshin Women's University)
Yu, Hanui (Department of Industrial Design, Sungshin Women's University)
Kim, Hyo Jin (College of Nursing, Seoul National University)
Choi, Minyoung (Department of Services and Design Engineering, Sungshin Women's University)
Kim, Dong Hee (College of Nursing, Sungshin Women's University)
Publication Information
Journal of Korean Academy of Nursing / v.51, no.5, 2021 , pp. 573-584 More about this Journal
Abstract
Purpose: This study aimed to develop an untact visit service based on an application that can be utilized in the pediatric intensive care unit (PICU) during COVID-19. Methods: This study adopted the double diamond process of service design comprising the discovery, defining, and development stages. Results: We developed an untact visit service based on an application that considered the child's status, schedule, photo, and video messages, and so on. Moreover, we derived a service flow regarding the required roles and the type of flow shown between each stakeholder. Conclusion: Considering the ongoing pandemic, the untact visit service is designed to increase rapport and participation of parents, share the child's information in real-time, and provide one-stop service without increasing healthcare providers' work. It will be a useful visit service that can be applied and evaluated in various hospital settings and the PICU.
Keywords
Pandemics; Mobile Applications; Visitors to Patients; Intensive Care Units, Pediatric;
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