Browse > Article
http://dx.doi.org/10.4040/jkan.19194

Effect of Emotional Coaching Program for Clinical Nurses on Resilience, Emotional Labor, and Self-efficacy  

Ryu, Kyung (Department of Nursing, Seoyeong University)
Kim, Jong Kyung (College of Nursing, Dankook University)
Publication Information
Journal of Korean Academy of Nursing / v.50, no.3, 2020 , pp. 419-430 More about this Journal
Abstract
Purpose: This study aimed to assess the effect of the emotional coaching program for hospital nurses. Methods: The study used a non-equivalent control group pretest-posttest design, and participants included 60 nurses (30 in the experimental group and 30 in the control group) who worked at a general hospital. The experimental group attended four sessions, one per week, with each session lasting two and a half hours. Collected data were analyzed using descriptive statistics, Fisher's exact test, χ2 test, t-test, paired t-test, and repeated measures ANOVA using SPSS WIN 23.0 program. Results: Significant differences were shown between the experimental and the control groups regarding emotional labor (F=68.40, p<.001), resilience (F=48.77, p<.001), and self-efficacy (F=15.31, p<.001). Conclusion: The emotional coaching program for nurses is useful for enhancing nurses' emotional labor management, resilience, and self-efficacy. In addition, this program may serve as a basis for providing emotional coaching to nurses in the future.
Keywords
Emotional Adjustment; Self Efficacy; Resilience, Psychological; Program Development; Nurses;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 Kim H, Ahn C, Ahn Y. The effect of teacher training using emotion coaching on the resilience of teachers and communication between the teacher and child. Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology. 2018;8(10):215-229.
2 Jeon KS, Ko EK. Effect of the peer emotion coaching program on the high school students' emotional recognizing, empathy and emotional regulation. The Journal of the Korea Contents Association. 2018;18(6):691-705. https://doi.org/10.5392/JKCA.2018.18.06.691   DOI
3 Gottman JM. What am I feeling? 1st Engl. Ed. Jung CW, translator. Goyang: Human Love; c2007. p. 1-69.
4 Respizzi S, Covelli E. The emotional coaching model: Quantitative and qualitative research into relationships, communication and decisions in physical and sports rehabilitation. Joints. 2015;3(4):191-200. https://doi.org/10.11138/jts/2015.3.4.191   DOI
5 Faul F, Erdfelder E, Buchner A, Lang AG. Statistical power analyses using G*Power 3.1: Tests for correlation and regression analyses. Behavior Research Methods. 2009;41(4):1149-1160. https://doi.org/10.3758/BRM.41.4.1149   DOI
6 Cohen J. Statistical power analysis for the behavioral sciences. 2nd ed. Hillsdale (NJ): Lawrence Erlbaum Associates; 1988. p. 1-66.
7 Park MM, Park JW. Development of resilience scale for nurses. Journal of Korean Academy of Fundamentals of Nursing. 2016;23(1):32-41. https://doi.org/10.7739/jkafn.2016.23.1.32   DOI
8 Hong ES. The effect of leadership coaching mediated by self efficacy on job-related performance at small and medium enterprises [dissertation]. Seoul: Soongsil University; 2009. p. 1-126.
9 Sussman SY. Handbook of program development for health behavior research and practice. Thousand Oaks (CA): Sage Publications; 2001. p. 1-564.
10 Hochschild AR. The managed heart: Commercialization of human feeling. Berkeley (CA): University of California Press; 1983. p. 89-136.
11 Morris JA, Feldman DC. The dimensions, antecedents, and consequences of emotional labor. The Academy of Management Review. 1996;21(4):986-1010. https://doi.org/10.2307/259161   DOI
12 Nam HR, Lee JY. Development of emotional labor measurement tool for hospital nurses. Journal of Korean Academy of Nursing Administration. 2018;24(3):221-233. https://doi.org/10.11111/jkana.2018.24.3.221   DOI
13 Yang YK. A study on burnout, emotional labor, and self-efficacy in nurses. Journal of Korean Academy of Nursing Administration. 2011;17(4):423-431. https://doi.org/10.11111/jkana.2011.17.4.423   DOI
14 Oh DN. A study on the turnover intention, burnout, and resilience of nurses. Journal of the Research Institute Basic Sciences. 2015;23(1):57-69.
15 Kang M, Kwon M, Youn S. Self-efficacy, nursing organizational culture and emotional labor in clinical nurses. Korean Journal of Occupational Health Nursing. 2012;21(3):266-273. https://doi.org/10.5807/kjohn.2012.21.3.266   DOI
16 Kim JH, Park YS. Effects of emotional labor and self-efficacy on psychosocial stress of nurses. Journal of Korean Academy of Nursing Administration. 2015;21(1):111-121. https://doi.org/10.11111/jkana.2015.21.1.111   DOI
17 Son YH, Kim PH. The effects of emotion coaching program on young children's social competence. The Korean Journal of Child Education. 2015;24(2):249-264. https://doi.org/10.17643/KJCE.2015.24.2.14   DOI
18 Connor KM, Davidson JRT. Development of a new resilience scale: The Connor-Davidson resilience scale (CD-RISC). Depression and Anxiety. 2003;18(2):76-82. https://doi.org/10.1002/da.10113   DOI
19 Choi M, Kim M. Development and effects of a resilience training program for nurses. Journal of Korean Academy of Nursing Administration. 2016;22(4):373-383. https://doi.org/10.11111/jkana.2016.22.4.373   DOI
20 Bandura A. Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review. 1977;84(2):191-215. https://doi.org/10.1037/0033-295X.84.2.191   DOI
21 Kim HE, Lee HJ. The effect of emotion coaching group counseling program on subjective well-being and interpersonal relations of university students. Journal of Digital Convergence. 2016;14(12):625-632. https://doi.org/10.14400/JDC.2016.14.12.625   DOI
22 Mealer M, Conrad D, Evans J, Jooste K, Solyntjes J, Rothbaum B, et al. Feasibility and acceptability of a resilience training program for intensive care unit nurses. American Journal of Critical Care. 2014;23(6):e97-e105.   DOI
23 Kim CD, Kim HS, Shin EJ, Lee SH, Choi HN. Development and evaluation of counseling and psychological education program. Seoul: Hakjisa; 2011. p. 1-397.
24 Andela M, Truchot D. Emotional dissonance and burnout: The moderating role of team reflexivity and re-evaluation. Stress and Health. 2017;33(3):179-189. https://doi.org/10.1002/smi.2695   DOI
25 Grandey AA. When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal. 2003;46(1):86-96. https://doi.org/10.5465/30040678   DOI
26 Foureur M, Besley K, Burton G, Yu N, Crisp J. Enhancing the resilience of nurses and midwives: Pilot of a mindfulness-based program for increased health, sense of coherence and decreased depression, anxiety and stress. Contemporary Nurse. 2013;45(1):114-125. https://doi.org/10.5172/conu.2013.45.1.114   DOI
27 Sood A, Prasad K, Schroeder D, Varkey P. Stress management and resilience training among Department of Medicine Faculty: A pilot randomized clinical trial. Journal of General Internal Medicine. 2011;26(8):858-861. https://doi.org/10.1007/s11606-011-1640-x   DOI
28 Delgado C, Upton D, Ranse K, Furness T, Foster K. Nurses' resilience and the emotional labour of nursing work: An integrative review of empirical literature. International Journal of Nursing Studies. 2017;70:71-88. https://doi.org/10.1016/j.ijnurstu.2017.02.008   DOI
29 Zapf D. Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review. 2002;12(2):237-268. https://doi.org/10.1016/S1053-4822(02)00048-7   DOI