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http://dx.doi.org/10.4040/jkan.2011.41.4.568

Hospital Workers' Experience with Hospital Evaluation Program: A Focus Group Study  

Yi, Myung-Sun (College of Nursing & Research Institute of Nursing Science, Seoul National University)
Oh, Ji-Hyeon (College of Nursing, Seoul National University)
Hwang, Hye-Min (College of Nursing, Seoul National University)
Kwon, Eun-Jin (College of Nursing, Seoul National University)
Lee, Jeong-Hee (QA Part, Management Innovation Department, Seoul National University Bundang Hospital)
Park, Eun-Young (Department of Nursing Science, Gachon University of Medicine and Science)
Publication Information
Journal of Korean Academy of Nursing / v.41, no.4, 2011 , pp. 568-579 More about this Journal
Abstract
Purpose: The purpose of the study was to understand and describe the hospital workers' experience related to the hospital evaluation program implemented in Korea between 2004 and 2009. Methods: During 2010, data were collected using focus group interviews. Four focus group interviews were held with a total of 28 hospital workers participating. All interviews were recorded and transcribed as they were spoken, and data were analyzed using qualitative content analysis. Results: Nine themes emerged from the analysis: 1) Positive change in the necessity of the evaluation; 2) Improvement in the hospital system, facilities, and human resources; 3) Unity through cooperation among departments; 4) Nursing work overload; 5) Lack of physicians' awareness and responsibilities; 6) Unfair and unrealistic evaluation items; 7) Lack of credibility of the outcome; 8) Shifting responsibility for negative outcomes to the workers; 9) Lack of pragmatic utility. Conclusion: The results of the study demonstrate that the hospital evaluation program played a key role in improving some work environments and communication among departments. At the same time, they show various negative themes resulting from the context of very authoritarian hospital systems and a connection-oriented society in Korea.
Keywords
Qualitative research; Focus groups; Health care evaluation mechanism; Hospital worker;
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