1 |
Harrigan, M. (1992). Quality of care: issues and challenges in the 90s. Canadian Medical Association: Stittsville, Ontario
|
2 |
Hong, S. C., Lee, S. Y., & Hwang, S. Y. (2002). Prevalence rate of disease and utilization of health care institutions in Jeju-do. Paper presented at the commemorative symposium on the 50th anniversary of the opening of Cheju National University(CNU), the anniversary of the opening of Institute of Medical Science, & the first anniversary of the opening of CNU Hospital
|
3 |
Lee, M. A. (2002). A study of the nursing service quality and satisfaction that admitted patients perceived-being used SERVQUAL. J Korean Acad Nurs, 32(4), 506-518
|
4 |
Lee, M, A. (2003). A study of the nursing service perceived by consumers and provisers, and the tool that measures nursing service, J Korean Acad Nurs, 33(6), 772-783
|
5 |
Lee, S. H., Choi, K. S., Kang, M. G., & Cho, W. H. (2000). Measuring expectations In Assessment of consumer satisfaction by SERVQUAL. Korean J Health Policy & Adm, 10(3), 155-168
|
6 |
Lee, S. I. (1994). Measuring of ambulatory patients' satisfaction and its influencing factors in a tertiary hospital. Korean J of Prev Med, 27(2), 366-376
|
7 |
Oliver, R. L. (1980). A cognitive model of the antecedents and cosequences of satisfaction decision. J Mark Res, 17, 460-469
DOI
ScienceOn
|
8 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: a multiple item scale for measuring consumer perceptions of service quality. J Retailing, 64, 14-40
|
9 |
Korean Clinical Nurses Association (2002). Annual Report
|
10 |
Lee, M. A. (2000). A study on the differences of perception between consumers and providers about nursing service quality, and the usefulness of tools measuring nursing service quality. J Korean Acad Nurs, 30(5), 1121-1132
|
11 |
Moon, I. O., & Lee, M. H. (2002). The difference in medical and nursing service satisfaction between internal and external customers. JKANA, 8(1), 151-167
|
12 |
Moon, J. W. (2000). A study on the SWOT analysis of medium and small sized hospital, Korea Society of Health Information Education, 2(1)
|
13 |
Jung, M. S., & Youn, M. J. (2001). A study on the consumers' expectation, perception, quality, and satisfaction with the industrial nursing services. The J Korean Community Nurs, 12(3), 570-581
|
14 |
Lee, M. A. (2001). A study of the perception gap on nursing service between consumers and providers. J Korean Acad Nurs, 31(5), 871-884
|
15 |
Lee, E. J., & Kim, J. H. (2003). The strategies of the nursing organizational development in the Cheju National Hospital. Unpublished manuscript
|
16 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implication for future research. J Mark, 49, 41-50
|
17 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1991). Refinement and reassessment of the SERVQUAL scale. J Retailing, 67(4), 420-450
|
18 |
Park, J. I. (2001, October 31). The expectation of the improvement of the medical service quality in Jeju. Hallailbo, p A14
|
19 |
Kim, J. H. (2003). Measuring expectations by SERVQUAL scale in the assessment of nursing service quality, JKANA, 9(2), 251-264
|
20 |
Lim, J. Y., & Kim, S. I. (2000). Measurement of nursing service quality using SERVQUAL model. JKANA, 6(2), 259-279
|