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http://dx.doi.org/10.5659/JAIK_SC.2017.33.5.37

Integrated Evaluation for Service Quality Level of Maintenance Management System in Building Services  

Kwak, Ro-Yeul (Division of Civil.Architectural Engineering, Hannam University)
Publication Information
Journal of the Architectural Institute of Korea Structure & Construction / v.33, no.5, 2017 , pp. 37-46 More about this Journal
Abstract
The purpose of this paper is to develop integrated evaluation index for service quality level of maintenance management considering additional quality level of energy management in building services and to analyze character of key items affecting quality level of building maintenance & energy management and differences of quality level buildings operated by advanced & low-level maintenance organization. Throughout analysis, building operated by advanced maintenance organization.has a high quality level in part of reliability ensurement & failure prevention, control of energy & water consumption, risk management but a low quality level in part of establishment of remodeling plan, so it is required to actively maintenance plan in the remodeling. And, it can be seen that there is a high correlation between the key items of quality level of maintenance and energy management through Pearson's correlation result.
Keywords
building services; maintenance management; energy management; service quality level; integrated evaluation;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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