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http://dx.doi.org/10.17662/ksdim.2022.18.1.163

The Effect of Quality Management System of Small and Medium Manufacturing Companies on Management Performance in the Age of Digital Transformation: Focusing on the Leadership Mediation Effect  

Lee, JuYong (한성대학교 지식서비스&컨설팅학과)
Publication Information
Journal of Korea Society of Digital Industry and Information Management / v.18, no.1, 2022 , pp. 163-177 More about this Journal
Abstract
The purpose of this study is to analyze the impact of quality management system requirements, which are techniques for management innovation to secure competitiveness of small and medium-sized manufacturers, on management performance as economic uncertainties increase and non-face-to-face culture spread. To this end, a survey was conducted on small and medium-sized manufacturing companies that maintain ISO certification. As a result of the study, first, it was found that planning had a positive effect on management performance among the requirements of the quality management system. Second, it was found that improvement among the requirements of the quality management system had a positive effect on management performance. Third, in the relationship between the requirements of the quality management system and management performance, leadership was found to have a complete mediating effect on planning. This means that the CEO plays a large role in establishing strategies for companies to gain a competitive advantage and will contribute to establishing all measures.
Keywords
Small and Medium Sized Manufacturing Firms; Quality Management System; Leadership; Business Performance;
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