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http://dx.doi.org/10.9728/dcs.2018.19.9.1751

Implementation of multi-channel IPCC platform for RBAC based CRM service  

Ha, Eunsil (Department of Telecommunication, Namseoul University)
Publication Information
Journal of Digital Contents Society / v.19, no.9, 2018 , pp. 1751-1758 More about this Journal
Abstract
An integrated medical information system that integrates systems consisting of different environments centered on hospital information systems should be provided as a system that prioritizes the improvement of the quality of medical services, customer satisfaction, and patient safety. The RBAC-based medical information system is granted the access right according to task type, role, and rules. Through this, it is possible to use SMS channel, medical reservation and cancellation, customized statistics, and CRM / EMR interworking service using multi-channel to enable communication service without help of counselor and reduce the default rate of reservation patient, Operational improvement services can be extended to medical staff, patients and their families, as well as expanding to important decisions for patients.
Keywords
Contact system; Role based access control; Medical information; CRM; Multi-Channel;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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