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Service-based Maintenance Process(SMP)  

Park, Jin-Ho (숭실대학교 대학원 컴퓨터학과)
Moon, Sung-Gye (지식경제부 우정사업본부 정보전략팀)
Rhew, Sung-Yul (숭실대학교 IT대학 컴퓨터학부)
Kim, Jong-Bae (서울여자대학교 정보미디어대학 컴퓨터학부)
Publication Information
Journal of Digital Contents Society / v.11, no.4, 2010 , pp. 537-543 More about this Journal
Abstract
According to software growth, also software maintenance has been continuously improving. In addition, the existing concept of correct maintenance demands operational management and improvement of service. However, we have various limitation matters to reflect the requirements of service base for maintenance accomplishment. Therefore, we need the study of the service based process for solving such a problem. In this paper, we propose a Service based Software Maintenance Process. Proposed process based on ISO12207 standard for software development and maintenance and compares it with the service based representative standards. In a related works, we study activity of $SM^{MM}$, ITSCMM, ITIL and find out activities to be concerned with and compare it with activity of ISO 12207 and distinguish the maintenance process activity of the service base from maintenance activities. And then, we propose a service management stage. It define four activities and eight artifacts. Finally, we validate the result by comparing the proposed process with a general service operational process.
Keywords
Software Maintenance; Service; Service based Software Maintenance;
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