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http://dx.doi.org/10.5953/JMJH.2015.22.3.185

The Mediating Effect of Emotional Intelligence on the Relationship between Emotional Labor and Psychological Well-being of Clinical Nurses  

Kang, Su-Mi (Department of Nursing, Dong-A University)
Bae, Sun Hyoung (College of Nursing.Nursing Research Institute, Ajou University)
Publication Information
Journal of muscle and joint health / v.22, no.3, 2015 , pp. 185-194 More about this Journal
Abstract
Purpose: The purpose of this study is to determine the mediator or moderator effect of clinical nurses' emotional intelligence on the relationship between the emotional labor and psychological well-being. Methods: Data was collected from 240 nurses in tertiary hospitals located in B city using structured questionnaires. Data was analyzed with descriptive statistics, Pearson's correlation coefficient and hierarchical multiple regression using the SPSS program. Results: Clinical nurses' emotional intelligence had a significant correlation with emotional labor (r=-.13, p=.039) and psychological well-being (r=.52, p<.001). Also, clinical nurses' emotional intelligence showed mediating effects between the emotional labor and psychological well-being. However, emotional intelligence did not show moderating effects. Conclusion: The results of this study show that the clinical nurses' emotional intelligence has an important influence on nurses' emotional labor and psychological well-being. This finding points to the importance of emotional intelligence to increase psychological well-being and suggests that the hospital should develop education and training programs to enhance nurses' emotional intelligence and promote clinical nurses' psychological well-being.
Keywords
Emotional intelligence; Psychological stress; Psychological adaptation; Nurses;
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Times Cited By KSCI : 3  (Citation Analysis)
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