[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.9708/jksci.2021.26.09.167

The Effect of Management Capability of Small and Medium Distribution Logistics Centers on Competitiveness Reinforcement: AHP Analysis

Rim, Yong-Jae (Business Administration, General Graduate School, Sejong University)
Lee, Min-Jung (Dept. of Business Administration, Sejong Cyber University)

Publication Information

Journal of the Korea Society of Computer and Information / v.26, no.9, 2021 , pp. 167-180 More about this Journal

Abstract

Since the mid-1990s, small and medium distribution and retail businesses have been experiencing difficulties due to the active entry of domestic and foreign distribution companies into the distribution industry. Accordingly, in 2003, the government established a small and medium distribution logistics center to secure self-sustainability and strengthen the competitiveness of small and medium distribution and retail businesses. However, in the rapidly changing distribution environment, small and medium distribution logistics centers were becoming increasingly difficult. To strengthen the management capabilities of small and medium distribution logistics centers, 4 primary factors (management operational ability, employee professional competency enhancement, product delivery, customer CS management) and 16 secondary factors were established based on literature research and FGI. We intend to derive the final weight and priority of these factors using AHP, and establish strategies to strengthen the competitiveness of small and medium distribution logistics centers.

Keywords

Small and Medium Distribution Logistics Center; Small and Medium Distribution and Retail Business; Management Operational Ability; AHP(Analytic Hierarchy Process); Customer Management;

Citations & Related Records

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