[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.9708/jksci.2020.25.04.157

Research on the influence of union-pay M-payment quality and brand personality on user viscosity

Liu, Zi-Yang (Dept. of Global Business Graduate School, Kyonggi University)
Wang, Jun-Lin (Dept. of Global Business Graduate School, Kyonggi University)
Liu, Jiayu (Dept. of Global Business Graduate School, Kyonggi University)
Liu, Xiao-yin (Dept. of Global Business Graduate School, Kyonggi University)
Liao, Kai (Dept. of Global Business Graduate School, Kyonggi University)

Publication Information

Journal of the Korea Society of Computer and Information / v.25, no.4, 2020 , pp. 157-163 More about this Journal

Abstract

The purpose of this study is to explore the impact of Union-Pay mobile payments on user viscosity from the perspective of service quality and brand personality. In the future, it is meaningful for CUP to obtain a stable and loyal user group in China's mobile payment market. This study uses SPSS22.0 and AMOS statistical analysis tools to conduct empirical research. In this case, this study uses mobile service quality and The brand personality is the independent variable, and the user's viscosity is the dependent variable, which studies the impact on the user's viscosity in the context of China Union-Pay mobile payment. the study. According to the analysis results, the research goal: service quality has a significant positive correlation effect on user perceived value; service quality has a significant positive correlation effect on user viscosity; perceived value has significant positive correlation effect on user viscosity; brand personality to user Viscosity has a significant positive correlation effect; brand personality has a significant positive correlation effect on user perceived value. Through this research, we can make Suggestions on the industrial development of mobile payment enterprises and provide better opinions on the development of mobile payment.

Keywords

Union-Pay; M-payment; Service quality; Brand personality; User viscosity;

Citations & Related Records

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