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http://dx.doi.org/10.9708/jksci.2015.20.5.141

A Study on The Impact of Perceived Crowding on Emotional Response and Revisit Intention  

Kim, Seung-Lee (Dept. of Airline Service, KwangJu Women's University)
In, Ok-Nam (Dept. of Airline Service, KwangJu Women's University)
Publication Information
Journal of the Korea Society of Computer and Information / v.20, no.5, 2015 , pp. 141-150 More about this Journal
Abstract
The object of this study is finding out the relational effect of perceived crowding of international airport on emotional response and revisit intention. The data of this study was collected by questionnaire and based on Incheon international airport visitors. A total 260 validity sample was analyzed a frequency analysis, reliability analysis, exploratory factor analysis and correlation coefficient analysis from SPSS 21, a hypothesis through out confirmatory factor analysis and structural equation modeling from AMOS 7.0. As a result of this study, visitors' human perceived crowding of international airport and positive emotional response showed a significant effects on revisit intention.
Keywords
International Airport; Perceived Crowding; Emotional Response; Revisit Intention;
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Times Cited By KSCI : 3  (Citation Analysis)
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