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http://dx.doi.org/10.9708/jksci.2015.20.3.125

An Investigation of the Impacts of Employer's Rewards Strategies on Employee's Commitment with Comparison of Home-based Contact Center  

Kim, Jae-Young (School of Business Administration, Korea University)
Cho, Boo-Yun (Department of Business Administration, Jeju National University)
Publication Information
Journal of the Korea Society of Computer and Information / v.20, no.3, 2015 , pp. 125-137 More about this Journal
Abstract
Information technology enables home-based working which is a new way to satisfy the firm and its employees. Firms are under pressure of cost reduction, and employees want to maintain balance of life between work and family. Considering the organization's capability can be the core competency, firm's efforts to acquire workers' commitment have been important issue in human resource management. However, researches to increase the workers' loyalty and commitment within home-base working have not been widely studied. This study tries to identify the relationships among firms' rewards supporting strategies and workers' perceived commitment with the working system as a context. Results confirm that the organization's extrinsic and intrinsic rewards affect the worker's continuous commitment, and the mediating role of normative commitment between workers' perceived affective commitment and continuous commitment has been found. Also, we empirically identify the moderating role of working systems(i.e., home-based, vs. office-based) within organization's rewards supporting strategies and workers' commitment perceptions.
Keywords
home-based working; reward strategy; continuous commitment; affective commitment; normative commitment;
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Times Cited By KSCI : 3  (Citation Analysis)
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