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http://dx.doi.org/10.9708/jksci.2013.18.5.077

The Maintenance Cost Estimation Model for Information System Maintenance Based on the Operation, Management and Service Metrics  

Lee, Byoung-Chol (Computer Science, Soongsil University)
Rhew, SungYul (Computer Science, Soongsil University)
Publication Information
Journal of the Korea Society of Computer and Information / v.18, no.5, 2013 , pp. 77-85 More about this Journal
Abstract
In this paper, we present the cost measurement metrics for the operation management and service improvement besides the general maintenance. The cost measurement metrics of the operation management and service improvement are based on the metrics that are classified and summarized precedent studies and complemented by empirical measuring indicators, and we propose the maintenance cost estimation model based on this metrics. The maintenance costs can be calculated detailedly, because the proposed metrics can be used selectively, depending on the scope of the information system maintenance. The effectiveness of the proposed maintenance cost measurement metrics and cost estimation model is verified by comparison between existing studies and our research.
Keywords
Maintenance; Measurement Indicators; Maintenance Cost; Estimation Maintenance Cost Model;
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